Tuesday, 23 June 2009

Google Voice is awesome. It's the greatest service you can't get yet today. One number for all my phones, for life, replete with text messaging capabilities and a whole slew of cool features.

But, as much as I love Google Voice, I will stand on my soapbox here for a few moments to yell into the ether about a couple of glaring omissions in the current release that I think Google should address sooner rather than later: MMS message support, and support for sending a mobile message (whether SMS or MMS) to multiple recipients at the same time.

MMS messages are multimedia messages and are sent much like a text message. They're different than SMS message sin that they might include a video or a picture. Right now, if I want to receive a MMS message, I have to tell people to send them to my actual cell number, not my google voice number. Why? Because Google Voice quietly and calmly eats MMS messages, never to be seen again. This completely defeats the purpose behind the "one-number-for-them-all" story. So, it needs to change. When the iPhone on AT&T gets MMS service, which is likely to happen in July sometime, this need will become even more apparent and important.

MMS support could probably be delivered in two phases. Right now if you send a MMS message to the Google Voice number, it just disappears into the ether, and is never delivered anywhere. You don't even know someone tried and the sender assumes it was delivered. To rectify this, Google could do a first phase change where MMS messages would simply be forwarded in original form to the mobile phone(s) configured in the system, without worrying about displaying them in the Google Voice web interface. In a second phase they could then enable web-based viewing.

Second on my list is adding the ability to send an SMS (and MMS as a bonus) message to a group of recipients. We already have contact groups, and we can select more than one contact at a time in the web interface, but the option to send a SMS message disappears from the user interface as soon as you select more than one recipient. I regularly use SMS messages to notify members of a church youth group about meetings and other announcements as a group, so enabling a group-send as well as select-multiple to send SMS would be huge for me. As a bonus, provide me with a phone number that is virtually tied to that group so I can send one txt to my group number on my mobile phone.

What features would you like to see added to Google Voice?

Add/Read: Comments [4]
Mobile | Tech
Tuesday, 23 June 2009 21:42:34 (Pacific Standard Time, UTC-08:00)
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Tuesday, 23 June 2009 21:50:10 (Pacific Standard Time, UTC-08:00)
I'd just like to see them open it up to new users....I can't wait for this!
Wednesday, 01 July 2009 10:41:12 (Pacific Standard Time, UTC-08:00)
Greg, Please contact me.
Arnie Rowland
Thursday, 02 July 2009 11:47:09 (Pacific Standard Time, UTC-08:00)
I'd like to see an "unknown" caller added that will allow you to decide what to do with calls that come in from callers not in your contact list. So, I could have them go directly to voicemail.
Friday, 24 July 2009 11:21:56 (Pacific Standard Time, UTC-08:00)
@Pfunk I had that same desire last night and found an the answer in the Google Voice help forums. What you do is in your main settings/phones page, unselect all of your phones. Then go into your groups and change the rules from defualt to whatever you want. That should make any call from a number not in your list, go straight to voicemail.
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