Thursday, 28 June 2007

I recently ran up against a self-induced application disaster on my Blackberry 8800 (that's what I get for messing with stuff I know will probably break), so I needed to do a clean reset of the device to it's factory defaults and then start over again from scratch. I'm not too keen on the idea of reloading the OS if I don't have to (with over the air configuration I have not used a USB cord on my blackberry except for once since I got it), so I started poking around trying to find the on-board reset capability (they call it "wipe" the handheld device). Nothing like trying to find a command deep in the bowels of a multi-layered system. But, this is one that people should not find it easy to accidentally choose...

So, since I finally found it, note to self for the next time I need it:

Blackberry "Wipe-Handheld" command list (at least for my 8800 - same or similar for other models)

  • Options menu 
  • Security Options
  • General Settings
  • Menu
  • Wipe handheld
  • Enter password ("Blackberry" or your business-assigned security password)

Useful if you're like me an have a tendency to muck around under the hood too much and gak things up. And yeah, that's a word. Gak.

Add/Read: Comments [89]
Mobile | Tech
Thursday, 28 June 2007 06:43:08 (Pacific Standard Time, UTC-08:00)
#  Trackback

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Friday, 06 July 2007 04:49:46 (Pacific Standard Time, UTC-08:00)
thank you
Hüseyin i
Tuesday, 28 August 2007 18:17:37 (Pacific Standard Time, UTC-08:00)
Thank you very much! Very useful.
Monday, 03 September 2007 15:01:23 (Pacific Standard Time, UTC-08:00)
Thanks from me too!
Monday, 03 September 2007 16:31:03 (Pacific Standard Time, UTC-08:00)
Hey. Will this make me lose my email address as well?
Wednesday, 24 October 2007 08:32:40 (Pacific Standard Time, UTC-08:00)
Thank you so much this is very helpful information
Saturday, 15 December 2007 07:23:42 (Pacific Standard Time, UTC-08:00)
It is almost the same sequence for the 8830.

Options > Security Options > General Settings > Services xxx no services xxx > Wipe Handheld

Warning all application data will be lost! Message services and other Services will be turned off.

Incude 3rd Party Applications

Enter "blackberry" to confirm handheld wipe.

Tuesday, 25 December 2007 14:39:00 (Pacific Standard Time, UTC-08:00)
Once this is done, does it restore it to "out of the box" conditions? Also, will network service still work? Or would I have to call and have the BB reconnected to services?

Thanks in advance!
Friday, 25 January 2008 06:41:12 (Pacific Standard Time, UTC-08:00)
Thanks so much!
Thursday, 31 January 2008 19:30:13 (Pacific Standard Time, UTC-08:00)
Thank you kindly, I wasted 30 minutes in Rim's site to finally turn this up.
Thursday, 07 February 2008 07:25:26 (Pacific Standard Time, UTC-08:00)
Finally! I guide that actually brought me to the correct loction to wipe out my device! Thanks!
Monday, 25 February 2008 12:12:06 (Pacific Standard Time, UTC-08:00)
Goooood! Thanks, useful! :)
Andre Kischinevsky
Sunday, 09 March 2008 06:07:18 (Pacific Standard Time, UTC-08:00)
this is a awsome ! - i spend 2 days and coutless mintues on the phone to no avail. sweeeeet
Wednesday, 26 March 2008 02:24:24 (Pacific Standard Time, UTC-08:00)
Works perfectly! Thanks
Monday, 31 March 2008 09:23:21 (Pacific Standard Time, UTC-08:00)
Thanks alot.......
Thursday, 17 April 2008 15:18:51 (Pacific Standard Time, UTC-08:00)
thank you works on 8310
Wednesday, 21 May 2008 14:31:03 (Pacific Standard Time, UTC-08:00)
Did a google search on how to master clear a Verizon World Edition 8830 BlackBerry, and these directions worked!
Saturday, 24 May 2008 18:55:24 (Pacific Standard Time, UTC-08:00)
Life saver! Thanks
Thursday, 29 May 2008 12:28:13 (Pacific Standard Time, UTC-08:00)
Monday, 02 June 2008 15:40:58 (Pacific Standard Time, UTC-08:00)
thanks that was very helpful
Saturday, 07 June 2008 15:48:16 (Pacific Standard Time, UTC-08:00)
Also works on the 7100G :) thanks
Tuesday, 10 June 2008 09:06:12 (Pacific Standard Time, UTC-08:00)
You're a genius!!!
i do gak up things too!! lol
Thursday, 19 June 2008 12:40:37 (Pacific Standard Time, UTC-08:00)
I have a used BB curve with the wifi, i tried the reset instructions you gave, it worked to some extent but i still cant set up MY email accounts, its telling me "An Account already exist for this pin" how can i get around that?
Friday, 27 June 2008 21:05:18 (Pacific Standard Time, UTC-08:00)
i have a blackberry pearl 8130 and have did the clean wipe to erase all of the data, but still "my number" still displays my phone number on the phone, how do i get that removed so when i sell it the new owner won't have the number?
Monday, 14 July 2008 14:01:57 (Pacific Standard Time, UTC-08:00)
Thank you very much for the information. Still useful to this day ;)
Thursday, 17 July 2008 16:34:38 (Pacific Standard Time, UTC-08:00)
I somehow deleted all my icons and applications and have nothing displayed, how can I do a reset to get them back?
Saturday, 26 July 2008 05:42:46 (Pacific Standard Time, UTC-08:00)
This is great information especially if you have to return your blackberry or use insurance with advance replacement. You don't want to leave all your contacts or other information in the phone you return.
Thank you !!

Wednesday, 30 July 2008 20:07:52 (Pacific Standard Time, UTC-08:00)
Thank you so much this is very helpful information
Thursday, 31 July 2008 20:25:46 (Pacific Standard Time, UTC-08:00)
Ok super noob here, i got my sprint 8810 several months ago. And of course i had to mess around with it and change things around. Now i got a 4g sd card for it and all was well. I was Downloading videos, music, the works all was good. Then all of a sudden i started getting this http 413 error and was no longer able to download files bigger than 230kb. What did i do and how can i fix it please???
Friday, 01 August 2008 06:34:13 (Pacific Standard Time, UTC-08:00)
@bung-bung, your problem is most likely a limit on a Blackberry Enterprise Server (BES) Mobile Data Service (MDS) at your company (assuming you are on a corporate server). The BES has a default limit of 128KB size for downloads. This can be adjusted by the server administrator to a value as high as 1024KB (1MB), but doing so can result in certain server performance issues under heavy load, so it's a trade-off. It sounds like maybe they have already doubled the default max request size in your case. The specific value on the server (which can be altered) is the MDS_CS property, up to a max size of 1024KB. Your server version will determine how and where this property is set. Any request in excess of the size established in the MDS_CS property will result in a HTTP 413 error being returned from the server.

If you are using multiple browsers on your Blackberry, you might check to see if they all result in the same error. Depending on your configuration, the Mobile Data Service may or may not be proxying data for each one.

Hope that helps. There may be other reasons for this behavior as well (you might try clearing your cookies and cache in the browser settings of your device, just in case there's something in there that's causing an issue, but the HTTP 413 code you are seeing appears to be a server response).


Tuesday, 19 August 2008 18:32:09 (Pacific Standard Time, UTC-08:00)
Sweet! It works for the 8700g also. Thanks a bunch!
Monday, 25 August 2008 17:21:16 (Pacific Standard Time, UTC-08:00)
Greetings, I have blackberry 8320, at the time of realising a call Blackberry reset and becomes to only catch, well knowledge that to do this, and that I can do, thanks.
Wednesday, 27 August 2008 10:35:14 (Pacific Standard Time, UTC-08:00)
Cool worked like a charm
Friday, 29 August 2008 18:26:43 (Pacific Standard Time, UTC-08:00)
Thanks, dude!
Thursday, 04 September 2008 20:15:20 (Pacific Standard Time, UTC-08:00)
after wipe handheld wat do you do...i only have the option to close
Thursday, 04 September 2008 22:54:58 (Pacific Standard Time, UTC-08:00)
Thanks a lot! It works for my Curve 8330 too.
Jay Y
Saturday, 06 September 2008 10:05:03 (Pacific Standard Time, UTC-08:00)
Good info here... Thank you. I just bought an 8330 from Sprint and was surprised to find out that there is a "seprate Blackberry server" that is different from the server for Sprint's regular data plan. So, it's an extra $30 per month to do what I have been doing (better) with my Treo 700p for years. No thanks! Unless someone can tell me if there is a tethering hack for the 8330... Anyone know of one?
Brent M
Saturday, 06 September 2008 10:11:24 (Pacific Standard Time, UTC-08:00)
@Brent M -

I don't have any experience tethering that model, but glancing at Google it appears many have. Hopefully this search helps:

Good luck!
Thursday, 25 September 2008 08:01:51 (Pacific Standard Time, UTC-08:00)
You life saver...... I tend to "tinker" too!....... then spend a week trying to put right what I have cocked up!!!! Worked a treat.....
Wednesday, 08 October 2008 11:25:32 (Pacific Standard Time, UTC-08:00)
Awesome, this did the trick, thanks! The only thing I figured I'd mention that upon doing this, if you have a BES (BlackBerry Enterprise Server) account, you will need to call your IT dept and have their Admin reset the account, and then reset it on your phone (options>advanced options>enterprise activation) so your email and contacts will all be restored. Not a hassle at all, but thought it was worth mentioning. Thanks again!
Thursday, 09 October 2008 00:57:41 (Pacific Standard Time, UTC-08:00)
You are a genius my friend - saved me a lot of time and grief. Thank you so much for this advice as it worked perfectly on my 8310.
Neil Drummond
Thursday, 09 October 2008 01:10:01 (Pacific Standard Time, UTC-08:00)
Neil -- I don't know about "genius" but hey, I'll take it. Maybe I should list you as a reference on my CV? :)
Thursday, 09 October 2008 17:20:59 (Pacific Standard Time, UTC-08:00)
Yess!!!! (Fistpump)

Thanks man!
Friday, 10 October 2008 03:50:15 (Pacific Standard Time, UTC-08:00)
I just sold my 8830 and thought I did the master wipe. The buyer just emailer me that it is password protected. Did our BES somehow reload everything or does the data get wiped but the password stay? Also,I have since canceled my Verizon service so can't do a wipe from the BES now. Is there a command they can do from a locked screen to wipe everything so I don't have to give my password and possibly risk my data in case the data restored somehow? HELP
Thursday, 16 October 2008 13:57:19 (Pacific Standard Time, UTC-08:00)
Worked a treat - thanks again
Sunday, 19 October 2008 19:34:18 (Pacific Standard Time, UTC-08:00)
this s my prob! the hour glass icon keeps spinning on my scree and is killing my battery and my phone operating system seems to be running real! anyone
Monday, 27 October 2008 01:36:10 (Pacific Standard Time, UTC-08:00)
Thanks this worked for my 8100 pearl, saved a lot of time
Tuesday, 28 October 2008 10:26:47 (Pacific Standard Time, UTC-08:00)
For the guy who is having trouble setting up his email, you will have to contact the previous owner of the unit and ask him to log into his account online and disable the your PIN from his Internet Email; If you no longer have contact with that person, you will have to call the CS of your Carrier and request to have the account that is attach to your PIN deleted. You will have to provide them with the ESN and PIN of your device.
Tuesday, 28 October 2008 10:31:51 (Pacific Standard Time, UTC-08:00)
Matt, with the 8830 and MAster Wipe, all your new buyer have to do is, Enter the password wrong 10 times, the device will then warn him that all data will be wipe from the unit if he continues, eventually he will be prompted to enter the word blackberry, just like the Master Wipe, then he will get in. Your Corporate BES Implemented their security policity forcing a must password, your buyer can now go in and disable password protection.
Sunday, 02 November 2008 09:00:30 (Pacific Standard Time, UTC-08:00)
thanks so much. very helpful
Thursday, 06 November 2008 22:06:09 (Pacific Standard Time, UTC-08:00)
I have a new blackberry. It seems to have a few glitches so I went back 2 my other blackberry. I forgot my username so I'm having problems resetting my email! Help! This is drivin me nuts!
Friday, 07 November 2008 10:55:46 (Pacific Standard Time, UTC-08:00)
wow thank geeza!!! Blackberrys can be complicated at tines

Furniture Hire Stool Hire and Chair Hire with Sofa hire in London
Thursday, 13 November 2008 13:15:34 (Pacific Standard Time, UTC-08:00)
And what do if it allways write App Error 205 and dont tern on?
Saturday, 22 November 2008 19:02:39 (Pacific Standard Time, UTC-08:00)
God bless you dear child.
rick the blackberry user
Monday, 24 November 2008 06:23:23 (Pacific Standard Time, UTC-08:00)
Also works fine on the storm which is now being sent back. reason? No 3G where I am, and no WI-FI in the fone to compensate.

T-Mobile G1 here we come.
Sunday, 30 November 2008 02:37:41 (Pacific Standard Time, UTC-08:00)
Thanks for this reminder, just downloaded operamini 4.2, which trashed my settings, phone reset and opera reloaded, the problem with operamini was worldwide apparently.

I can confirm that this takes the phone back to out of the box state, first emails received were welcome to Orange UK and your blackberry has been registered with the network.
igor griffiths
Monday, 01 December 2008 03:48:54 (Pacific Standard Time, UTC-08:00)

Works on the Bold too.
Fruit Man
Wednesday, 10 December 2008 17:34:50 (Pacific Standard Time, UTC-08:00)
Yo Yo
Thursday, 11 December 2008 16:57:36 (Pacific Standard Time, UTC-08:00)
Thanks, Worked great!
Thursday, 11 December 2008 18:04:33 (Pacific Standard Time, UTC-08:00)
How do you scroll down or Manuver on the Blackberry 8110 without using the trackball, mine fell out and I need to get to my media...
Friday, 12 December 2008 10:23:11 (Pacific Standard Time, UTC-08:00)
Sunday, 14 December 2008 19:14:30 (Pacific Standard Time, UTC-08:00)
trying to set up my email on my curve. it says their is already an account set up to this pin. How do I reset the user name and password.
ben martin
Monday, 15 December 2008 13:50:09 (Pacific Standard Time, UTC-08:00)
You saved me sooooo much grief!!! Will you marry me?? LOL
neill fisher
Wednesday, 07 January 2009 13:08:47 (Pacific Standard Time, UTC-08:00)
Sunday, 11 January 2009 05:13:09 (Pacific Standard Time, UTC-08:00)
DHATP is correct re: Hard Reset

BB Storm: Sucks.

I have a Palm Treo and I thought I’d upgrade to a better system. Well Storm isn’t it. Battery life is non existent if you actually utilize the services available. The click is annoying because first you have to highlight and then click. Not very audible but annoying to use. The subtle touch screen of Palm is MUCH better. You can sit with the storm for hours and still be better off doing something else because you don't get anywhere with it.

I also had random menu options pop up in spanish. Like when I had the keypad up and tap on the three buttons on top, they came out in spanish. Then in Blackberry chat, the menu buttons on the bottom also showed in spanish. All of my language settings were in US English. I triple checked.

Texts I sent were received an average of 2 hours later. This never happened with the Treo. And while I could do smiley faces in BB text, they were no longer available in SMS. My texting capability slowed down considerably to the point that I would rather call than text-which is so not me.

Oh yeah and since I have a mac, syncronizing is pure torture just to end up with contacts and that’s it. Pocketmac doesn’t do media, doesn’t to calendar… I can’t transfer anything over from Palm except the contacts.

For the record, to do a hard reset of the Storm, OPTIONS; SECURITY OPTIONS; GENERAL SETTINGS; SERVICES; WIPE HANDHELD. This took hours to figure out because nobody online said it right. And for the record, when I did the hard reset and turned it back on, it said my data card was corrupted. Thanks. Now I know I got a defective machine. Never buy from a kiosk, just go directly to the store for best service.

All things considered, it was a noble attempt from BB to woo future PDA/Smartphone people, but this isn't it. If I wasn't going to return it tomorrow I would have thrown it a few dozen times. I've only had this for 3 days.

So tomorrow I go and try to return the sucker and return to the Treo for now. iPhone is tempting but the $$$ involved is not quite worth it just yet.
Thursday, 15 January 2009 02:08:36 (Pacific Standard Time, UTC-08:00)
so how do i get msg services and all that back on once i wipe it out?
mel g
Monday, 19 January 2009 06:45:13 (Pacific Standard Time, UTC-08:00)
it will work in all BlackBerry phonesand it will be the same for all, at least if it has the same software!! ;)
Sunday, 25 January 2009 23:25:51 (Pacific Standard Time, UTC-08:00)
Dexter asked the same question but i didnt find out any help for this please help us guy.
This is the problem

"The hour glass icon keeps spinning on my screen and is killing my battery and my phone operating system seems to be running real! anyone"

Saturday, 31 January 2009 23:25:48 (Pacific Standard Time, UTC-08:00)
Thanks. This worked like a charm.
Tuesday, 03 February 2009 01:48:24 (Pacific Standard Time, UTC-08:00)
Sunday, 08 February 2009 18:01:17 (Pacific Standard Time, UTC-08:00)
i am having a problem using my 8310 to browse,so what can i do to solve this?
Friday, 13 February 2009 13:25:29 (Pacific Standard Time, UTC-08:00)
thanks, got new blackberry bold and wanted to wipe clean my old blackberry curve. worked great
Randy Pressley
Thursday, 26 February 2009 08:21:11 (Pacific Standard Time, UTC-08:00)
I have a BlackBerry 7130c it was my brothers and he is really weird and possesive of his things this phone is like 2 or three years old and he will never use it again or sell it but he would never willingly let me have it. i found it under the couch at my moms old house while cleaning. It works fine i had it re-finished and re-painted so that it looks pretty new, i did this wipe but there are some applications and themes that i think he downloaded while he had the phone. I need a way to completely set it back to original applications and im not sure what it came with originally or what was downloaded. If he sees ANY application that he downloaded when he had the phone he is going to flip out at me and throw a hissy fit (he still has the 2 year old "MINE" mentality). Its already going to be suspicious that it is the same model number and he is going to look for the old one in the house so any help on clearing that crap out would be helpfull
Thursday, 26 February 2009 08:35:51 (Pacific Standard Time, UTC-08:00)
Alison - You should probably just give it back to your brother. Seems like it *is* his, and we all know you don't want to feel guilty for the rest of your life hiding from your brother the fact that you stole something from him and even went as far as to paint it to hide your dishonesty from him. :)
Thursday, 26 February 2009 11:39:37 (Pacific Standard Time, UTC-08:00)

How do I do a reset to factory settings? I deleted the applications and they are not in the application loader. And doing a wipeout doesn't restore everything. I have a blackberry bold version 4.6
Monday, 02 March 2009 19:41:55 (Pacific Standard Time, UTC-08:00)
thanks mate! i was searching for ages to try and do this... much appreciated.
Tuesday, 10 March 2009 02:11:00 (Pacific Standard Time, UTC-08:00)
Thanks for this
Friday, 27 March 2009 23:40:10 (Pacific Standard Time, UTC-08:00)
Monday, 30 March 2009 10:50:42 (Pacific Standard Time, UTC-08:00)
This was perfect. Thank you very much!!! Worked like a charm for my Verizonwireless 8830 World Edition!
Thursday, 02 April 2009 00:30:36 (Pacific Standard Time, UTC-08:00)
Awesome!! worked perfectly fine xD...
Saturday, 11 April 2009 01:02:50 (Pacific Standard Time, UTC-08:00)
Suddenly my blackberry shutdown and not working I thought me be the battery I charge the phone but no charging lights and I tray to tern on but not work
Thursday, 16 April 2009 04:52:45 (Pacific Standard Time, UTC-08:00)
i tired on my blackberry and i think it working fine :)..
Saturday, 18 April 2009 06:38:15 (Pacific Standard Time, UTC-08:00)
Thanks, That helped a lot. x
Sunday, 19 April 2009 02:24:41 (Pacific Standard Time, UTC-08:00)
Thanks for the help
Tuesday, 21 April 2009 16:10:44 (Pacific Standard Time, UTC-08:00)
I have a bb 8330 from sprint and I was watching some videos from one video to another it just appear this= the id blackberry8330_ver1_105 is not present in Multicache. How do I solve that???
Sunday, 10 May 2009 07:39:10 (Pacific Standard Time, UTC-08:00)
thanx alot
Tuesday, 26 May 2009 10:42:04 (Pacific Standard Time, UTC-08:00)
Thank you very much, the info was very useful and greatly appreciated :)
Sunday, 14 June 2009 14:29:19 (Pacific Standard Time, UTC-08:00)
Works well, thanks!
some name
Sunday, 14 June 2009 18:19:10 (Pacific Standard Time, UTC-08:00)
I'm surprised no one has asked about spyware. Does wiping the blackberry remove invisible applications that allow remote monitoring of my phone?
blackberry user
Monday, 22 June 2009 23:56:34 (Pacific Standard Time, UTC-08:00)
I have a blackberry 8330 with verizon. I recently canceled the account and bought a prepaid phone, but i want to switch my prepaid number to the blackberry. I can get to the settings by ##000000 but I after I switch the numbers, it doesn't work. How do I clear the esn on the blackberry so that I can put the new number on it?
Comments are closed.