Saturday, 19 June 2004

As a homeowner of a house and a few acres in the Middle of Nowhere, I've become very well acquainted with the Home Depot over the past couple of years. I love Home Depot. Here's a few reasons why.

  1. Even though I hate credit cards, I got one from Home Depot. They have regular promotions (meaning almost all the time) that allow you to charge any purchase over $300 with no payments and no interest for 12 months. Granted, it gets expensive if you don't pay it all off before time runs out, but that's not a problem in my case - I always pay it off each month. If you have issues with charging up credit cards and getting into a world of Financial Hell, just skip this part completely, you'll be happier. :-)
  2. Internet-only specials. For example, this weekend they have a special for Internet purchases only, not available in the store, for price reductions on a variety of items, including two power tools I have been considering buying. Needless to say, they got purchased today.
  3. Free shipping specials. Right now if you place an order for more than $49, they'll ship it for free, as long as its not something super heavy or huge. What counts for huge? Well, not 12-inch compound miter saws or 10-inch portable table saws, if that gives you an idea. Granted, it's ground shipping, but hey - it's free.

So, I saved $55 on the tools, got free shipping, and no payments and no interest for 12 months. I'll pay it off next month, but it's nice to know I have the option to spread it out if I want to.

Plus, they're everywhere and easy to find. They're also easy when it comes to returning items that don't fit or don't work or that you don't like or whatever. I can go there and learn stuff in free classes on the weekends.

The only complaint I have about Home Depot (if you can call it that) is that their concrete floors are so darn hard, and the stores are so darn big, that by the time I'm done shopping my feet, legs and back are killing me. Of course, Costco has the same problem. Put down some of that nifty hard rubber floor material you sell, and I'll stick around a little longer each time I shop. Maybe you'll sell more stuff.

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Saturday, 19 June 2004 16:57:56 (Pacific Standard Time, UTC-08:00)
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Thursday, 24 January 2008 05:52:01 (Pacific Standard Time, UTC-08:00)
This message is to highly commend Mr. Brian Johnson, Home Depot Manager at Randallstown, MD. I placed a "surprise" Order for a Christmas gift for my sister, Paula Jones who lives in Randallstown, MD around November 21st. I explained to the salespeople that I was on my way to Israel and would not be in America during the Christmas holiday. I told them I would be leaving for Israel on 12/13/07. So I depended on and was promised by Home Depot that my sister would receive her gift by December 22, 2007, three days before Christmas.
When I returned to America on 12/27/07, the first thing that I did was to inquire about how my sister liked her gift. Much to my chagrin, my nephew informed me that my sister's gift never arrived. To add to my frustration with Home Depot, I discovered that a message had been left on my answering machine on 12/17/07 that the gift would not be delivered until 12/29/07.
I was angry beyond words. First, because Home Depot had my date of departure and could have called me long before 12/17/07 to inform me about the delay. Second, had I known about the situation in time, I would have made other arrangementssuch as going to Lowes or somewhere else.
I called the Randallstown Home Depot and spoke with Manager Brian Johnson. His professionalism, competence and proficiency were beyond admirable. He attacked the problem and relentlessly pursued its resolution. My sister did receive her "Christmas gift" on 12/29/07. Manager Brian John also saw to it that a small compensation was given to my sister.
As for Home Depot, after having been a devoted customer (the first Allegheny County, city of Pittsburgh, PA resident to purchase one of your $5,000.00 generators, paid for in two months), you have completely lost my confidence. I don't plan to purchase any further large ticket items from your company, unless I am personally compensated for the mental pain and anguish caused by your company.
Dr.Brenda J. Toliver
Dr. Brenda J. Toliver
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