Monday, 14 November 2011

All I can say is thank goodness, finally… Google has announced phone-based support for its Google Apps for Business customers. Not that I need to ask for help too often (although I’ve wanted to a couple times, and the email assistance was quick enough to be useful one time), but when I do need help – I really *need* help. So, having a place to call, and a person to talk to until an issue is resolved is a good thing to have. If you’re paying for a service, you expect some form of support specific to your problem and your use of the service. So, great to see that Google is offering phone support now for people who pay for Google Apps.

One former colleague of mine pointed out that this is a good thing “only if it’s good support.” To which I responded, “One thing at a time. No option for good support until there's someone to get it from. Baby steps. Although I'm sure it's "in beta" hahah.” I mean hey, this *is* Google!

Information about accessing Google Support can be found on the Enterprise Support page. The new phone support options offered are:

Business and Education editions, 7 days a week, 24 hours a day

  • U.S. Technical Support: 1-877-355-5787
  • International Technical Support: 1-404-978-9282
  • For local international phone numbers, please visit the Support tab in your control panel.
Tip: Help us provide you with faster answers by creating a case before you call, and have your Customer PIN and case number handy.


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Monday, 14 November 2011 11:15:38 (Pacific Standard Time, UTC-08:00)
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