Wednesday, 08 September 2010

I just got off the phone with Amazon, and they're sending an overnight box with a replacement Kindle 2 for the one I have. I hadn't used it for a few months, and when I recharged it and powered it up the other day, the screen had a whole section that was broken, displaying gray and garbled info.

So, with one quick call to customer support, a very brief set of troubleshooting questions they are sending a replacement. Great service, no wasted time and I'm one happy customer.

A friend's son is about to deploy with his company to Afghanistan, so my plan is to package up the new one when it arrives tomorrow and send it to them so he can take it with him when they go. I use the Kindle app on my iPad these days, so it will be cool to know that someone will be making good use of the one I'm not using.

Anyone else had Kindle display failures? Is this common at all?



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Wednesday, 08 September 2010 16:49:25 (Pacific Standard Time, UTC-08:00)
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