greg hughes - dot net
Note that the contents of this site represent my own thoughts and opinions, not those of anyone else - like my employer - or even my dog for that matter. Besides, the dog would post things that make sense. I don't.
 Friday, 26 March 2004
I have a real dilemma - the need for something now that doesn't quite exist. Nothing is more frustrating than being almost able to do what you need.
My company did an early adoption of OneNote and that vast majority of the Office System 2003 to include SharePoint, about which I have written here before. OneNote is a terrific, free-form note-taking program. Groundbreaking in terms of its combined application simplicity and ability to map to the complexity of an individual mind and organizational style. On top of that, it's designed in a way that lets people share their own individual notes and thoughts with others, and while everyone takes notes differently, it allows you to use the information others provide to you pretty easily and quickly.
Sidebar: I now take most all my notes electronically. I used to take 90% of my notes on paper, now its the other way around.
The headline mentions OneNote, SharePoint and Wikis. People who know all three pieces of software might be confused as to why I am thinking about them together. There's a reason for that. I have a request on my list (and have been looking into it for a few weeks now) to try to find a way to support what Wikis do so well on the SharePoint platform. I think we can get 90% of the way there, but that last 10% of missing functionality is a killer.
We run a software development company, and wikis are a great way to do free-form note-taking and documentation of necessary information: Where is the server farm on the network? Where is the build server? Who do I contact about the virtual machines? What are the latest notes from each of the ten developers on any given aspect of the current version? Wiki software solves this need, simply and gracefully. It allows you to collect information in a free-form mode like you might in OneNote, and to do so in a truly collaborative and shared way like you might do certain things on SharePoint. The only real “issue” (I hate that word) that I have with the Wiki is that its a separate tool, a completely separate system, and not integrated into the other technologies we're using at work today. That's not a completely bad thing, by the way, and use of our Wiki system is not something that we can or would even think about stopping, but when we have competing or overlapping technologies, I need to figure a way to try to make things work together, or to change what we have in order to provide and maintain all the necessary functionality.
I can't quite do what we need today, but here are the basic options:
- Use OneNote as the information collection and storage mechanism and require everyone to run OneNote in order to have access to the information. Share OneNote notebook (.one) files on a SharePoint server and turn the file-locking time down to one minute and hope that works for people who need to enter information at the same time. Not a viable option right now. I need something browser-based that can be accessed from any computer on the network, and which is truly multi-concurrent-user.
- Use SharePoint lists to try to replicate what the Wiki software does. I could probably make this happen, but the usability aspect of things would become a problem. I can't ask people to take a leap back in terms of the ease of sharing information in free-form, cross-linked, and all the other stuff the Wiki provides. Tried it, and in some cases it's acceptable, but in most cases it's (again) about 90% there.
- Change nothing, and have disparate information system with redundant information, which makes it hard for people to use them effectively. Most people will choose to use one or the other, but not both, for any given purpose. All users will not choose the same way, and sharing of information breaks down again becasue Group-A users Tool-Number-One and Group-B uses Tool-Number-Two to perform the same tasks and record the same types of information. Information becomes less cohesive, more fragmented, less usable.
Not really the options I am looking for there, but that's about what the situation looks like today. Now, nothing is really broken right now - we have systems and software that does what we want it to do. But integrating some of the functionality and making things a little more tightly built would not hurt anyone's feelings.
So, what do I want? Well, in a dream world:
- Change OneNote to output/read/use/consume/generate a standards-based file format so that it that can be used as a front end to any one of a number of systems. Let me do my thinking, writing and organizing in OneNote (which it's great at), and then let me publish it to anywhere I like, as a standards-based file set (it's not so good at this yet). In other words, don't break what you have now, but give me the additional abilities to “talk” in a standard XML format to web services, in clean HTML markup to some other system. Expose the API, and let me publish from OneNote directly to my Blog, to a SharePoint site/list/library, to the Wiki, etc.
- Build true Wiki functionality on top of/into SharePoint 2003 (Note: this version, not the next one). Yes, I know we could probably do this on our own if we put enough time and effort into it, and if it comes down to it, I may take a look at that possibility, but given my staffing situation I'd rather see someone else do it and then have them provide me the ability to adapt it the way I see fit. I certainly didn't write OneNote, SharePoint or our Wiki software (although our developer would have loved to change things at times), and I am not looking to build something from the ground up - I just want to be able to customize whatever solution comes up in order to meet our needs.
Anyhow, that's my wish list for at least a couple pieces of software that we already use today - Software that already meets needs, but which could be even better if the integration points were tighter. Office System 2003 did a great job of pulling a whole slew of different applications and servers together into one cohesive working unit, and I think my ideas are just an extension of that same model of design. I also believe they are in no way original ideas - Only our application of them would/might be original.
 Friday, 19 March 2004
You've certainly heard by now of Longhorn, the code-name for the next major release of Windows. A critical and major component of Longhorn will be the new Windows storage/file system, or WinFS. None of this stuff is all that easy to understand, but getting your brain around this new technology and how it works will be critical to succeeding with Longhorn, for both developers and IT pros.
Tom Rizzo launches his new column with an overview of why the new "Longhorn" storage subsystem (code-named "WinFS") is needed, what WinFS promises to do to help solve our data-overload problems, and what his column promises to deliver in the coming months.
Tom addresses the basics of why change is needed, what WinFS is, and some entry-level information about what's under the hood (Core WinFS, Data Model, Schemas, Services, and APIs).
This is cool stuff, and a good groundwork for building a clear and comprehensive understanding of what amount s to a paradigm shift as far as data storage in Windows goes. Worth the read, and I'll be keeping an eye on Tom's future columns for sure.
 Thursday, 18 March 2004
Now I remember, pretty clearly, why I am not a cat person. Probably also why I (subconsciously) had not committed on my own to this animal.
No real sleep last night, claw marks in my hands (I was nice, they're just small and very sharp), cat pee in my carpet, meowing every five seconds since God knows when last night.
Argh.
At least I have the Internet to figure out how to make this cat happy (if that can even be done - I'm probably naive here, which is just another sign that I am not a cat person).
And before anyone from the we-know-who's-really-in-control camp throws snide remarks, I realize that the problem may actually be that I am not a cat's person. I'm fine with that.
I dunno. Nice little cat, and a very nice gesture, but I just dunno ... We'll see.
 Wednesday, 17 March 2004
In this day and age, it's not unusual for people who live next door to each other to not have the first clue about who their neighbors are, what they're names are, or anything at all about those people over there that apparently get in their cars and go someplace each morning (probably to work).
It's not that way for me. My next-door neighbors are great people, friends of mine, and pretty fun (sometimes down-right amusing) to spend time with. They have great kids and good hearts. We hand out and do things together now and then. So, I consider myself very lucky, indeed.
Case in point: My birthday is coming up in a few weeks. They wanted to do something nice for me (which is really very cool). So, what did they decide to do?
Well - long story short - I now have a cat. To go with my dog.
Now, before you freak out and cry foul, please relaize a couple things: First of all, I was asked about the whole adopt-a-cat thing a couple days ago. I just hadn't actually committed to doing anything about it. But that's cool. Also, I have been talking about getting a cat for a while now. So this is not completely out of the blue. And the standing offer is that if it doesn't work out, the neighbors will take the cat into their family (and then they'd have more pets than kids, heheheh), so I do have an “out” there.
Hey, but it's an awfully nice cat. Sharp claws, yes - but nice. And she's fixed (apparently yesterday), so no worries about more of the same down the road. And perhaps most importantly, she's alive. Had she not been picked up from the pound by my neighbor yesterday, she'd have been put down by now. So, all in all, it's a good thing.
Truth be told, I've always been more of a dog person, but cats are okay. Besides, I live in the woods, so there's plenty of practical reasons to have a cat or two around the house (Note: one is enough for now )
In reality, it's a very nice - and thoughtful - birthday gift. Pretty darn cool.
 Tuesday, 16 March 2004
An Open Letter to Commercial Software Companies (or, Food for Thought for one yet to be named)
I don’t expect perfection from you. If your software has some issues that make it difficult to implement at a business level, I simply expect you to support the implementation and help me get it done. You best have a damn-good support department – a support staff and managers that respond to emails and phone calls. Not just responding when it’s convenient – I mean responding in a timely manner and following through on any commitments they make. If I have to spend six weeks trying again and again to get your people to help me, you should see the problem without me telling you there's an issue, and without me having to write this letter.
I’m on the edge of firing a software company, one with which I have an established relationship, and only after working very hard to try to be a “reference-able” customer. Sure, the software application has all the promise in the world, but enough glitches to require working through the bumps in the road in order to meet every-day production use requirements. I have been working under the assumption we could get past these hurdles, but what good is that is your people won’t even return email or phone call requests for assistance? I should not have to do any of the work it takes to be a customer that you can use as a reference – That’s your job.
And know this: All the good past experience in the world means nothing when you suddenly drop the ball over and over and repeatedly fail to pick it up, despite the fact that I am standing here pointing at the damn ball. I don’t care how much potential there is in the vendor-customer relationship. If you don’t do your job, you can expect I will not be your customer.
But perhaps most importantly: If you screw up the relationship and don’t make good on it, you’ll have to deal with all the consequences, including the fact that I’ll probably tell people far and wide what a bad experience I had with your company, and how it hurt my business and reputation. Many people from a wide variety of businesses look to me for advice on software and systems, and I tell the truth when asked. So, if it means some bad exposure for your company and product, remember the most important lesson of all – You’ve earned it.
© Copyright 2012 Greg Hughes

This work is licensed under a Creative Commons License.
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