greg hughes - dot net
Note that the contents of this site represent my own thoughts and opinions, not those of anyone else - like my employer - or even my dog for that matter. Besides, the dog would post things that make sense. I don't.
 Tuesday, 16 March 2004
An Open Letter to Commercial Software Companies (or, Food for Thought for one yet to be named)
I don’t expect perfection from you. If your software has some issues that make it difficult to implement at a business level, I simply expect you to support the implementation and help me get it done. You best have a damn-good support department – a support staff and managers that respond to emails and phone calls. Not just responding when it’s convenient – I mean responding in a timely manner and following through on any commitments they make. If I have to spend six weeks trying again and again to get your people to help me, you should see the problem without me telling you there's an issue, and without me having to write this letter.
I’m on the edge of firing a software company, one with which I have an established relationship, and only after working very hard to try to be a “reference-able” customer. Sure, the software application has all the promise in the world, but enough glitches to require working through the bumps in the road in order to meet every-day production use requirements. I have been working under the assumption we could get past these hurdles, but what good is that is your people won’t even return email or phone call requests for assistance? I should not have to do any of the work it takes to be a customer that you can use as a reference – That’s your job.
And know this: All the good past experience in the world means nothing when you suddenly drop the ball over and over and repeatedly fail to pick it up, despite the fact that I am standing here pointing at the damn ball. I don’t care how much potential there is in the vendor-customer relationship. If you don’t do your job, you can expect I will not be your customer.
But perhaps most importantly: If you screw up the relationship and don’t make good on it, you’ll have to deal with all the consequences, including the fact that I’ll probably tell people far and wide what a bad experience I had with your company, and how it hurt my business and reputation. Many people from a wide variety of businesses look to me for advice on software and systems, and I tell the truth when asked. So, if it means some bad exposure for your company and product, remember the most important lesson of all – You’ve earned it.
 Monday, 15 March 2004
Not that I would know personally, since I don't work there, but many friends and colleagues of mine who are Microsoft employees definitely enjoy it there. All I know is, they get together and play ice hockey. In my book, that really says something. 
Jim Edelen points to Maxim Karopov's site where Maxim provides a very good description of what SharePoint is and how it's all broken down. At the end of the article there's also a good list of Sharepoint bloggers that have sites with interesting and decent content.
I have not blogged much about this technology in the past few months (in fact the last time I wrote about it was on my old blog), but we are in the end game of a SharePoint deployment and ramp-up at my company. I was involved in speaking at a few of the launch events last year, and we were an early adopter of much of the Office System in this latest version. It's been quite a ride. I'll try to remember to post some experiences here as we continue, but for the developer side of things, I will have to leave that up to Travis and others.
That reminds me - I am looking to hire a developer that knows ASP.net and specifically has some Sharepoint 2003 abilities. If anyone knows someone who happens to be in the Portland, Oregon area (or plans to be) who fits the bill, drop me a line at ghughes-AT-corillian.com (just reformat the email address of course ).
 Sunday, 14 March 2004
This is kinda cool: “Search Google for sites added today, yesterday, within the last seven days, or last 30 days.”
http://www.freshgoo.com/
Sidebar cool thing: If you refresh that page, you'll see a bunch of funny modified Google logos. Kept me busy for a little while!
KC Lemson, who works on the Exchange team at Microsoft, asks if there are any IT bloggers out there who are actually blogging about IT. She's soliciting links from anyone who does, or from people who know of good ones, to see if it would be worthwhile to put together a list.
I think that's a great idea. There are tons of blogs by developers and about specific products, etc., but not that many that are about IT operations and management. I hope this takes off, and it's already made me think a bit about some things that I could be blogging that I have thus far ignored.
 Friday, 12 March 2004
From the logs of the original computer geeks, the actual description of the first computer bug. So, that's where the terms “bug” and “debug” come from.
Moth found trapped between points at Relay # 70, Panel F, of the Mark II Aiken Relay Calculator while it was being tested at Harvard University, 9 September 1945. The operators affixed the moth to the computer log, with the entry: "First actual case of bug being found". They put out the word that they had "debugged" the machine, thus introducing the term "debugging a computer program".
In 1988, the log, with the moth still taped by the entry, was in the Naval Surface Warfare Center Computer Museum at Dahlgren, Virginia.
© Copyright 2012 Greg Hughes

This work is licensed under a Creative Commons License.
 | This page was rendered at Tuesday, 10 July 2012 20:46:28 (Pacific Standard Time, UTC-08:00)
newtelligence dasBlog 2.1.8015.804
|
"Computers used to take up entire buildings, now they just take up our entire lives."
- Unknown
"So how do you know what is the right path to choose to get the result that you desire? And the honest answer is this... You won't. And accepting that greatly eases the anxiety of your life experience."
Syndication [XML] and .net Alerts
For lazy, highly-technical or enlightened people, get this site's content without the use of a web browser. I use FeedDemon for this, but you can choose your own. Subscribe - click the icon for my feed... or sign up for Microsoft Alerts to receive updates through your MSN Messenger, e-mail, or mobile device. Click the orange button thingie to sign up with your Passport account: 
Contact
Drop me an email: Phone: 503-766-2258
Add me to MSN Messenger
Monthly Archive
June, 2012 (1) |
November, 2011 (1) |
October, 2011 (7) |
July, 2011 (1) |
May, 2011 (1) |
April, 2011 (1) |
January, 2011 (2) |
December, 2010 (3) |
November, 2010 (2) |
October, 2010 (1) |
September, 2010 (1) |
July, 2010 (1) |
June, 2010 (13) |
May, 2010 (4) |
April, 2010 (10) |
February, 2010 (1) |
January, 2010 (2) |
December, 2009 (1) |
November, 2009 (2) |
September, 2009 (2) |
August, 2009 (1) |
July, 2009 (2) |
June, 2009 (4) |
May, 2009 (7) |
April, 2009 (3) |
March, 2009 (5) |
February, 2009 (1) |
January, 2009 (10) |
December, 2008 (7) |
November, 2008 (7) |
October, 2008 (18) |
September, 2008 (18) |
August, 2008 (18) |
July, 2008 (35) |
June, 2008 (16) |
May, 2008 (12) |
April, 2008 (16) |
March, 2008 (22) |
February, 2008 (32) |
January, 2008 (9) |
December, 2007 (6) |
November, 2007 (4) |
October, 2007 (19) |
September, 2007 (36) |
August, 2007 (19) |
July, 2007 (17) |
June, 2007 (16) |
May, 2007 (13) |
April, 2007 (11) |
March, 2007 (5) |
February, 2007 (14) |
January, 2007 (16) |
December, 2006 (16) |
November, 2006 (4) |
October, 2006 (23) |
September, 2006 (14) |
August, 2006 (21) |
July, 2006 (34) |
June, 2006 (25) |
May, 2006 (20) |
April, 2006 (20) |
March, 2006 (17) |
February, 2006 (34) |
January, 2006 (30) |
December, 2005 (23) |
November, 2005 (39) |
October, 2005 (30) |
September, 2005 (49) |
August, 2005 (31) |
July, 2005 (21) |
June, 2005 (35) |
May, 2005 (53) |
April, 2005 (54) |
March, 2005 (60) |
February, 2005 (27) |
January, 2005 (59) |
December, 2004 (70) |
November, 2004 (58) |
October, 2004 (55) |
September, 2004 (64) |
August, 2004 (53) |
July, 2004 (65) |
June, 2004 (50) |
May, 2004 (49) |
April, 2004 (26) |
March, 2004 (20) |
February, 2004 (26) |
January, 2004 (28) |
December, 2003 (12) |
October, 2003 (8) |
September, 2003 (11) |
August, 2003 (1) |
On this page
Search and Translate this Site
Blog Posting Categories
Navigation Links
Blogroll
Scott Adams' Dilbert Blog
Scott Adams is the creator of Dilbert, and his blog is an incredibly smart, clever and often funny (sometimes very serious) look at the world. Everyone should read this blog. |
Alex Scoble
Alex is a former coworker who blogs about a variety of IT-related topics. |
Brent Strange
Brent is a cool dude and a great QA guy that I used to work with. His blog is, appropriately, focused on QA and testing technology. |
Chris Brooks
Chris was formerly my boss at work and is an avid board gamer and photographer. He always has some new info about top-notch board games you may have never heard of, so if you're into them, you should check out this blog. |
Chris Pirillo
Lockergnome by trade, Chris is always up to something new. If you are not familiar with the Lockergnome newsletters, be sure to check them out, too. |
Matthew Lapworth
Matt's a software developer and friend. He seems to enjoy extreme sports. That's fine as long as he doesn't, like, die or something. |
Milind Pandit
Milind writes about all sorts of interesting stuff. We worked toegther for eight years, and he worked at our employer longer than I, which pretty much makes him old as dirt in company time. :) |
MSFT Security Bulletins [RSS]
RSS feed for all Microsoft security bulletins provides an always-up-to-date list of updates along with complete descriptions of each. |
neopoleon.com
Rory Blyth is one of the funniest and most thought-provoking bloggers I read. And I blame him for everything. Literally. |
Scott Hanselman
Scott's computerzen blog is a popular spot for all things .NET and innovative. I used to work with him, but then he went off to Microsoft. He's one of the smartest guys I know, and arguably the best technical presenter around. |
Sign In
Who Links Here
Total Posts: 1889 This Year: 0 This Month: 0 This Week: 0 Comments: 3450
Android (7) Apple (67) AudioBlogging (42) Aviation (2) Blogging (154) Fireworks (5) Geek Out (130) GnomeDex (20) Google Voice (1) Helping Others (27) Home Servers (5) Humor (144) IT Security (218) Kineflex Artificial Disc Surgery (16) Management (8) Microsoft Office (4) Mobile (139) Movies (31) Mt. St. Helens (13) Office 2003 (52) OneNote (29) Personal Stories (163) Photography (29) Random Stuff (642) RSS Stuff (47) RunAs Radio (28) Safe Computing (39) SharePoint (56) Tablet PC (42) Tech (1036) Things that Suck (69) Windows (6) Windows Media Technology (27)
|