Friday, 07 December 2007

Note: This article contains a cheesy workaround that worked for me. It is most certainly unofficial and not supported by HP or anyone else (including me). So, if you use it - just know your mileage may vary.

I have a HP Pavillion dv9620 laptop with Vista 64-bit Ultimate preinstalled. It's a big-ol' laptop and has a webcam built into the top of the display. But the camera has hardly ever worked. For months I am grumbled at it each time it has failed to work in MSN Messenger and in HP's own QuickPlay software. It worked for a while, then it worked only when I first started the computer, and eventually it would not even do that, so I pretty much gave up. HP drivers did not help, one bit. Heck, just finding them on the HP web site is a painful task.

Tonight Carl Franklin asked me to help his test his webcam. We fired up Live Messenger and I was able to see and hear him just fine, but of course mine was not working. Pretty lame.

Call that inspiration. Nothing worse for a technical person than to have a broken system, especially in front of other techies, heh. I decided to start searching the web again this evening for some sort of solution, and after finding a bunch of the same-old forum and newsgroup posts, I ran across what appears to be a real gem. And it seems to have solved my problem: No more failure to see and use the HP webcam, at least so far in Messenger and in QuickPlay.


The camera is made by a company called Chicony, and it turns out Acer also uses their cameras (as do some other manufacturers). Note that not all HP notebooks have Chicony webcams - some have Ricoh models and possibly other brands. Check your Device Manager to see who the hardware manufacturer is listed as to help determine whether or not this is the right method for you (or just try it and deal with any glitches if it's not). But, according to this post in the forums at, people are having great success using the Acer drivers on their Vista Pavillion machines with the built-in webcam.

I downloaded the drivers, checked them for safety, and updated my system by following the simple instructions. Voila! It works! It shows up in device manager as an Acer webcam, but I can live with that, for sure.


With a little luck it will keep working. Before posting this I rebooted and rechecked the camera, opened a few programs to try to screw it up, etc. So far, so good.

Here are the brief instructions (as slightly adapted from the post by Dylan Bennett at

  • First, download the drivers. I got mine from here, and yes -- these are the drivers I used on my 64-bit Vista install: Acer Extensa 5210 Chicony Webcam Driver 5.7
  • Next, unzip the installer executable file, then run the setup program and do the reboot thing.
  • After you log back in Windows should tell you it's setting up your devices and finding the drivers. Let it finish.
  • Open the Control Panel and then open the Device Manager.
  • Find the webcam under "Imaging Devices." On mine it was listed as a generic USB 2.0 device. Yours may be different.
  • Right-click on the webcam entry in Device manager and select "Update Driver Software..." from the menu.
  • Choose "Browse my computer for driver software."
  • Choose "Let me pick from a list of device drivers on my computer."
  • Uncheck the "Show compatible hardware" checkbox.
  • Scroll in the list to find Chicony in the dialog's manufacturer list.
  • Choose the "Acer Crystal Eye webcam."
  • You're most likely going to be warned that the driver cannot be confirmed to be compatible. You can tell it to install anyway.
  • Wait for the driver to be installed.
  • Check Device Manager under the Imaging devices section again and see what you have. Note that the webcam will likely now be listed as an Acer Crystal Eye webcam.


Now, go and use Messenger or whatever program has given you fits before and see what your results are. Be sure to reboot and try all your webcam-enabled programs. Give it a real brutal test before declaring success. For me it's been great, but your mileage most certainly may vary, and I am certain HP will not consider this a supportable configuration, heh.

Proof it works for those that need it, here you go. Gotta love the reflection-in-the-glasses thing, heh:

Good luck!

Add/Read: Comments [53]
Tech | Things that Suck
Friday, 07 December 2007 21:31:37 (Pacific Standard Time, UTC-08:00)
#  Trackback

Referred by: [Referral]
acceptinvite free cam ( [Referral]
how do i use my built in web cam hpdv9000 ( [Referral] ( [Referral]
download ctrlfactory.dll ( [Referral]
ctrlfactory.dll download ( [Referral] [Referral] ( [Referral]
connection to your video device was lost ( [Referral]
connection to your video device was lost ( [Referral] ( [Referral] [Referral]
troubleshoot CNF7047 ( [Referral]
Live Cam Session Invite from "Mrs.Whooty" has been accepted!You are only steps away from joining!Please complete this form to complete your registration. ( [Referral]
skype yoostar dark ( [Referral]
youcam cannot connect to your webcam ( [Referral]
yoostar camera not working ( [Referral]
turn on hpwebcam101 ( [Referral]
download ctrlfactory.dll ( [Referral]
ctrlfactory.dll ( [Referral]
ctrlFactory.dll download ( [Referral]

Sunday, 09 December 2007 09:15:49 (Pacific Standard Time, UTC-08:00)
on april 2, 2006 you posted a note that your connected to charles gott. i also am connected to the gott line dated back to 1628. I would be interested in hearing from you.
richard henry
Tuesday, 18 December 2007 14:09:37 (Pacific Standard Time, UTC-08:00)
Hey man! thanks you...
really work!...

I was worried about my webcam... sometimes, it worked and sometimes don't, but now go well... I'll be ready to see its operation.

really... ¡Gracias!
Tuesday, 18 December 2007 16:04:33 (Pacific Standard Time, UTC-08:00)
thats pretty sweet d00de.
Tuesday, 25 December 2007 14:47:40 (Pacific Standard Time, UTC-08:00)
Thank a lot Greg,

It works fine for me!

Emmanuel (From HAITI)
Tuesday, 25 December 2007 14:52:49 (Pacific Standard Time, UTC-08:00)
It's me again!

For those who want to upgrade their Quickplay software here's a link where you can download it (3.3 version) for free.

Thanks again Greg,

Emmanuel (From HAITI)
Thursday, 27 December 2007 13:45:50 (Pacific Standard Time, UTC-08:00)
Cool Thanks HP Drivers Suck
Monday, 31 December 2007 15:13:45 (Pacific Standard Time, UTC-08:00)
Thank you ! Thank you ! Thank you !

Just bought a HP DV2610US with a on again, off again web cam.

HP Tech Services were totally unsupportive.

Greg, your fix has my web cam working far.
Ed in Simi Valley
Tuesday, 01 January 2008 16:56:13 (Pacific Standard Time, UTC-08:00)
hey! thanks so much for the advice! at first i was so pestimistic cause i thought it would damage my new comp...but after i saw one 3 sites that it helped i came back to yours and did a system restore point...and yup it works now.
thnks a million,
Friday, 04 January 2008 17:34:02 (Pacific Standard Time, UTC-08:00)
Thanks a lot, it worked great on a Pavillion dv2325la, using Latinamerican spanish Vista!
Friday, 11 January 2008 18:53:29 (Pacific Standard Time, UTC-08:00)
hey! thnx a lot! i usually don't leave comments, but in this case i was really worried about my webcam. it works perfectly!!!!

thnx again!!!
Wednesday, 16 January 2008 18:43:46 (Pacific Standard Time, UTC-08:00)
hell yeah, thanks a lot dude... works great...
Saturday, 19 January 2008 11:43:22 (Pacific Standard Time, UTC-08:00)
brilliant im so rubbish on computers it took me ages to do but it works a treat now. nice 1
Wednesday, 23 January 2008 06:38:39 (Pacific Standard Time, UTC-08:00)
Please help me to resolve the webcam issue resolved. I have the pavilion dv2415us notebook.
I have tried many a times with the acer webcamera driver by some blog written in here, but unfortunately didn't work on my notebook.
it had a white screen when it started on chatting with someone for the video conferencing.
Your guidlines would be appreciated or you can directly send to me an e-mail at
I am looking forward for your tips to help me resolve this issue as soon as possible.

Wednesday, 23 January 2008 16:30:50 (Pacific Standard Time, UTC-08:00)
Perfect solution on the HP Webcam! Thanks a lot!
David Sturdevant
Friday, 08 February 2008 16:15:45 (Pacific Standard Time, UTC-08:00)
Thanks SO much!! This was frustrating the heck out of me and now it works! By the way, my webcam was manufactured by Microsoft and this driver still fixed it. Thanks again, you're a life saver!
Saturday, 23 February 2008 09:47:22 (Pacific Standard Time, UTC-08:00)
i have the same problem with you sir but the only thing is that i have a toshiba u305 s5077 laptop. would this thing work with mine? id be delighted if you could help me with this one... thanks
Saturday, 23 February 2008 09:50:55 (Pacific Standard Time, UTC-08:00)

pls help me.. my email is
Sunday, 16 March 2008 01:26:33 (Pacific Standard Time, UTC-08:00)
Dear Sir. kindly ineed your help if possble
i am looking for driver for webcam ( model Ucam-101A)thank you for your cooperation
Wednesday, 02 April 2008 22:32:49 (Pacific Standard Time, UTC-08:00)
thanks a lot man... works great...thanks ...
Tuesday, 15 April 2008 07:43:34 (Pacific Standard Time, UTC-08:00)
Greg you rock. Worked for me!!

Friday, 18 April 2008 03:40:07 (Pacific Standard Time, UTC-08:00)
hey i have a chicony dc-5112 model webcam and iv lost the instalation cd is ther any other website that i can download at iv trid the actual company place but they dnt even have iv trid other but ther like in different languages plzzz help!!
Sunday, 20 April 2008 12:13:44 (Pacific Standard Time, UTC-08:00)
thanks mate, i was realy stressin out about this but thanks to you, i have the webcam workin now...
Saturday, 26 April 2008 08:03:05 (Pacific Standard Time, UTC-08:00)
hey... I sometimes have the same problem (HP pavillion with vista and built-in webcam)... I'm always annoyed that I cannot use the webcam without having to use quickplay or msn... And often it doesn't work at all if you used it before as you described. Perhaps I will try your solution...
But I have another question and I would be glad if anybody has an answer to it:
Whenever I take a picture it is automatically saved in the Public Pictures folder... How can I change the folder where the pictures are saved? Quickplay help couldn't give me any answer.
thx if you can answer... :)

PS: I apologize for any grammatical mistakes... English is not my mothertongue...
Saturday, 26 April 2008 08:22:29 (Pacific Standard Time, UTC-08:00)
Just checked in the device manager... it seems that my cam is not from chicony but from microsoft... (Dv6500) but often it works... I just wonder if your solution would iron out the problem of the "some times" it doesn't work
Wednesday, 30 April 2008 03:02:00 (Pacific Standard Time, UTC-08:00)
Hi....I have a dv6000 and replacedit with a new hard disk can anyone help me on how and where to DOWNLOAD QUICKPLAY. I don't have any form of recovery, the recovery was apartition in my old hard disk with is crushed
Wednesday, 30 April 2008 14:18:22 (Pacific Standard Time, UTC-08:00)
can any one help me with a download link for hp quickplay for my dv6000
Thursday, 15 May 2008 03:25:40 (Pacific Standard Time, UTC-08:00)
can anyone help me regarding enet pc camera driver..i really need a download link thanks..
Thursday, 22 May 2008 01:32:05 (Pacific Standard Time, UTC-08:00)
hi !!! could you please help me find the driver for my ENET WEBCAM ??? i'm using windows xp ,,, tnx n god bless ,,,,,,
Wednesday, 28 May 2008 09:22:48 (Pacific Standard Time, UTC-08:00)
Thank you so much!!! I tried everything. Nothing worked. I followed your directions and it works perfectly!!!!!!! Thanks.
Most happy Camper
Monday, 02 June 2008 14:00:05 (Pacific Standard Time, UTC-08:00)
Thank you. Works just fine on hp 6618eo. My web cam was from Microsoft.
Friday, 06 June 2008 06:47:27 (Pacific Standard Time, UTC-08:00)
can anyone provide me the driver of SUPER 188 PC CAMERA?


Sanjay Aggarwal
Tuesday, 17 June 2008 15:10:51 (Pacific Standard Time, UTC-08:00)
Thanks Greg.....u are sooooooooooo brilliant.......
Saturday, 21 June 2008 03:59:11 (Pacific Standard Time, UTC-08:00)
hello i have a chicony dc-5112 model webcam and i lost the instalation cd and i can't finde anywew...please hepl me, please .thanks
Monday, 23 June 2008 23:33:40 (Pacific Standard Time, UTC-08:00)
Hey Everyone,

I'm having no problems with my cam in QuickPlay BUT in Windows Live Messenger my Cam is recognized but appears really dark and almost unviewable.

My laptop is a Pavilion DV9823cl with a built-in Microsoft 2MP webcam. I really have no use for Quickplay but would really like the ability to video call and conference, that makes this whole thing pretty frustrating.

Does anyone know of a fix for the cam or any other Net Meeting tools that would work?

Any help would be greatly appreciated,

Cheers, Will.
Wednesday, 09 July 2008 20:23:56 (Pacific Standard Time, UTC-08:00)
Excellent! Im so glad I found this site. This was driving me nuts since I upgraded windows and hp/microsoft drivers werent working. Worked great on my dv9230us. Thanks so much!
Friday, 18 July 2008 06:04:22 (Pacific Standard Time, UTC-08:00)
Worked great! on my HP Pavillion DV 9000.
Monday, 21 July 2008 13:21:16 (Pacific Standard Time, UTC-08:00)
This worked for me too - I was tearing my hair out trying to get the webcam working again.
Thank you.
Monday, 13 October 2008 14:31:25 (Pacific Standard Time, UTC-08:00)
Thanks alot, it worked with me
it was easy aswel, i thought my camera wont be working anymore...
thx alot again
Soheil TK
Wednesday, 22 October 2008 04:51:41 (Pacific Standard Time, UTC-08:00)
plz help me to find driver usb pc wabcam driver model :TK-110
Monday, 15 December 2008 07:54:32 (Pacific Standard Time, UTC-08:00)
Hey- i really didn't think i would be able to figure this out, but i did and now my webcam works!!! Thanks so much!!!!
Monday, 05 January 2009 07:28:18 (Pacific Standard Time, UTC-08:00)
Thanks a lot.

I couldn't fix this problem for almost a year. It works on my tablet pc tx2000.
Monday, 09 February 2009 23:17:42 (Pacific Standard Time, UTC-08:00)
Guys, this worked for live messenger, but quickplay is not recognizing the webcam , what can i do about it?, thanks greg.
Tuesday, 10 February 2009 04:47:03 (Pacific Standard Time, UTC-08:00)
Hi... I have a HP pavillion dv 6000 and for about a month I've tried to use my webcam on msn which still doesn't work. I tried your steps but along the way I received a error message. I have followed the steps you gave above and installed softpedia mirror US.

I've updated the driver in device manager and after chosing 'acer crystal webcam' a message popt up saying:
Update Driver Warning
Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware. If the driver is not compatible, your hardware will not work correctly and your computer might become unstable or stop working completely. Do you want to continue installing this driver?
Yes No

After clicking yes, the driver is being installed. and then a message popt up again saying

Windows encounterd a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it.
Acer Crystal Eyewebcam ... This device cannot start (Code 10)

When I check the image device in device manager I see the Acer Crystal Eyewebcam with a warning sign and after klicking on it I see the same error message (Code 10).

What must I do? Please reply asap, because I'm very tired, sad and mad that I cann't work with my webcam... You're my only hope

Suzie from Suriname South America
Tuesday, 17 February 2009 18:18:31 (Pacific Standard Time, UTC-08:00)
Hey man, thanks you from México, it really work!.

Really thank a lot Greg.

It works fine for me, I'll remember you.

Wednesday, 04 March 2009 20:36:04 (Pacific Standard Time, UTC-08:00)

I tried ur way but when i started my web the light blinked but i see blank screen. I was happy when the blue light appears before i wasn't. but i can see my self through my camera.

Saturday, 21 March 2009 20:19:46 (Pacific Standard Time, UTC-08:00)

I was wondering if there is a fix for Presario CQ40-113ax model?

Everytime I use my webcam, I usually have to restart my laptop, and the webcam only streams for about 20 minutes before it starts to freeze and stops at a certain frame.

I tried your method and now the webcam doesn't even start up.

Googled some, but can't find any helpful solution.

Please reply if you have any idea how to correct this problem...

Monday, 11 May 2009 07:36:25 (Pacific Standard Time, UTC-08:00)
i have my webcam but it is appearing black screen. pls assist me to get a blue screen.
Saturday, 01 August 2009 08:41:13 (Pacific Standard Time, UTC-08:00)
Hello, I have a HP Dv9700 - dv9815ef (as recognized by hp softwares update on their site) that I've downgraded to xp professional from vista.

I've tried your solution to install my integrated webcam, but it's still not working, I can't find acer crystal eye when I'm at this step:
13. Unchecked the "Show compatible hardware" checkbox.
14. Scrolled down to the Chicony manufacturer.
15. Chose the "Acer Crystal Eye webcam.

Can somebody help me to install the dv 9700 hp webcam for XP?
I'm trying to solve this problem since one week.

Monday, 17 August 2009 13:09:09 (Pacific Standard Time, UTC-08:00)
Hi Greg,

I tried your solution, unfortunately it is still not possible to use my HP webcam.
I am using HP dv6000 with Vista Home Premium. USB 2.0 Cam is listed under the "other devices".
It is not listed on the "Imaging Devices"... I can see "Acer Crystal Eye Webcam" but when I tried to install its driver it is telling me that "the required section was not found in the INF."

However, I also tried the solutions listed on HP website but everything is so lame and only a disappointment.

Please help me cos I've been seeking for a solution for this for quite sometime now...

Thank you.

Saturday, 22 August 2009 19:28:19 (Pacific Standard Time, UTC-08:00)
Shine (and other who haven't find a solution yet),

I have a DV6448SE and my cam had the same problem until today. Windows Vista (SP2) used to see my cam as Sonix Cam or Simplo Cam in Universal Serial Bus Controllers (Control Panel/Device Manager) and it didn't work. So, I opened the cam properties, go to Driver tab and clicked Update Driver, then I clicked "Browse my computer for drive software" and then clicked "Let me pick from a list of drivers on my computer". A window opened with the compatible hardware and showed beside these two drivers another called "USB Composite Device". With this the cam began to work perfectly.

Sorry for my English, but I think everyone could understand this message.


Thursday, 24 September 2009 13:02:47 (Pacific Standard Time, UTC-08:00)
Hi man, and thanks a lot for the help! I was just like you all over the Internet but I couldn't find a solution. I'm so glad I found this site and all your help. Cheers from Sweden!
Hjalmar Nilsson
Sunday, 08 November 2009 03:24:28 (Pacific Standard Time, UTC-08:00)
Hey ,

Thanks a ton for the help. I was having similar issues with my HP tx1000 webcam. Code 10 error. The device cannot be started. After trying your solution it worked like a charm. Thank again.

Greetings from Himalayan ex-Kingdom. :)
Nitesh Rauniyar
Monday, 07 December 2009 21:34:18 (Pacific Standard Time, UTC-08:00)
Thanks man, i've been online with HP customer support for like 3 hours and invain so i had to tell him please tell me that you have a problem with this Module or a problem with the fucking driver, he wouldn't admit i had to search through google and thanks God i've found your article...thanks man, my problem is solved now.

Serge Kozikojoukian
Comments are closed.