Friday, 24 October 2008

Update: Microsoft's Mac business unit just set the land-speed record for turning around a fix. The story is available over at TUAW.

I've been wrestling with a problem for a few days after applying the latest Office 2008 for Mac update (v12.1.3). Everything works well except for sending and responding to meeting notices.

After the update, when Entourage tries to send a meeting notice or response, it throws the following: "[Error] Unexpected data was encountered. [Explanation] Mail could not be sent. Account name: 'Exchange - Greg' Error: -17997."


Needless to say, this is a frustrating problem. I managed to send some original meeting notices by opening them up after they failed to send (you can find them in the Outbox) and clicking the 'Send' button a second time. That worked for some reason. However, the same workaround doesn't seem to work for meeting responses, so I am having to send emails created by hand in order to confirm meeting requests with people who send them to me. Thankfully, when I accept a meeting request it does make it onto my calendar properly - it's just the outbound email that gets hung up.

I've had problems in the past with Entourage not parsing updates created by Outlook, but this is a much bigger and more painful problem. This is another case of "if it just worked the way it's supposed to, it would be the best option by far." A lot like my iPhone in that regard. Glitches kill the experience and create big frustration.

UPDATE: I just found a Microsoft newsgroup thread discussing the problem, and apparently it's a known issue bug in the latest release. Hopefully they'll be able to release a fix quickly. Workarounds include:

  • Uninstall Office and reinstall, then update to the version prior to the latest release
  • Move invitations you create from the Outbox to the Drafts folder and resend (won't work for acceptance notifications, though)
  • Grin and bear it. :)

I may try removing my Entourage account profile from this computer completely and then setting it back up with the Exchange server fresh just to see what happens. I'd lose a few things that are store local-only in the process, but that won't really hurt me should I decide to go that route.

Anyone else having this issue? Any other great workaround ideas?



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Apple | Tech
Friday, 24 October 2008 08:31:01 (Pacific Standard Time, UTC-08:00)
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