Tuesday, 25 March 2008
A Best Buy automated telephone system just called me about the HD DVD player purchase I made in their store late last year, to let me know they're sending a $50 gift card. The communication from Best Buy after the (unfortunate) death of HD-DVD has been great - That's one email and one phone call from them.

It's already been widely discussed that Best Buy is doing this, but I wanted to point our the smart business sense that someone there seems to have. It's good to see a store, one which I rather enjoy doing business with from time to time, recognizing the opportunity before them: A chance to both do the right thing and further their sales and relationships with customers that fall into the oft-neglected early-adopter category. Those are exactly the word-of-mouth people you want feeling good about your store, especially in the world of electronics and other products that Best Buy sells.

Add/Read: Comments [1]
Tuesday, 25 March 2008 12:51:09 (Pacific Standard Time, UTC-08:00)
#  Trackback

Referred by:
http://www.greghughes.net/ [Referral]
http://search.daum.net/ [Referral]
http://kin-sin.com/phpbb/profile.php?mode=viewprofile&u=7062... [Referral]
http://approva.net/member/130262/ [Referral]
http://www.china-industry-news.com/automobile/toolbar-icons/ [Referral]
http://www.doberman-russia.ru/forum/index.php?action=profile... [Referral]
http://www.freshremix.ru/user/developers/ [Referral]
http://www.multiview.de/forum/memberlist.php?mode=viewprofil... [Referral]
http://liberomania.com/user-25824.html [Referral]
http://www.cip.org.pe/gesticon/member.php?u=313085 [Referral]
http://www.777icons.com/ [Referral]
http://www.aha-soft.com/ [Referral]
http://wwclub.com.ru/user/abvermerpp/ [Referral]
http://www.ahaview.com/ [Referral]
http://www.armcode.com/ [Referral]
http://www.artcursors.com/ [Referral]
http://malpakine4.livejournal.com/ [Referral]
http://www.articonspro.com/ [Referral]
http://ikonzesss.livejournal.com/ [Referral]
http://www.arwebdesigns.net/ [Referral]
http://eugiheyy66.livejournal.com/ [Referral]

Tuesday, 25 March 2008 14:53:22 (Pacific Standard Time, UTC-08:00)
What a great example of customer service. Kudos to best Buy.
Comments are closed.