I know several people who are heading out this evening to sit, stand, lie and probably roll multi-sided dice in line at stores selling Halo 3 when it releases at midnight. Mine's arriving at my from Amazon, so I won't be in line. Last time I did that (Halo 2), the early-morning drive home ended up with a game of chicken involving a semi truck in my lane. I lost. So tonight I will stray home and relax, knowing my Amazon Prime membership is taking good care of me.

So - are you going to camp out tonight, or not?

One of the things that disappointed me when I got my iPhone home and unboxed it was the fact that all the headphones I already have won't fit in the headphone jack. The iPhone headphone socket is recessed, so the plug slides inside. Most common headphones with a standard 3.5mm plug won't fit. While the earbuds that come with the iPhone are pretty good, Apple's earbuds have never fir my ears all that well. So, well you get the idea.

But this morning on the JKOnTheRun site, Kevin Tofel points us to an inexpensive and useful adapter that fits into the iPhone's recessed jack and lets you plug your "standard" plugs in without worry. Headsets with microphones built in work, as well.

Best of all, for now it's only $3.95 and the company that is selling it - Helium Digital - is also providing free shipping. I've ordered mine. What a bargain.

Today was a very good day to wake up and shop for concert tickets.

At 9am I got my James Taylor tickets lined up. I've been to his shows three times in the past and it's by far the best concert I've been to overall. James Taylor's music is my long-time favorite, and even though he'll be six hours away in Spokane when he plays, it will be great and well worth the trip. Heck, I drove there to see Korn and Rob Zombie once several years ago, so I think I can easily make the trip for this one, heh.

And - just as good and exciting - at 10am I was lucky enough to get floor seats for Van Halen's upcoming concert at the Rose Garden here in Portland on December 1st. It's going to be a fun concert tour for all us 40-year-olds. The last time David Lee Roth performed with Van Halen was when I was a senior in high school (wow, I am getting to be freakin' old):

In what promises to be the most exciting live tour this year, Van Halen is embarking on a national concert tour throughout the U.S. and Canada with its original lead singer David Lee Roth for the first time in 22 years.  Considered by fans and media alike as one of the most highly anticipated tours in rock and roll history, Roth, guitarist Eddie Van Halen and drummer Alex Van Halen will perform with Eddie’s son, Wolfgang who joins the line-up as the band’s bass player.  Van Halen and Roth have not performed or recorded together since 1984’s classic multi-platinum album “1984” and subsequent tour, making this tour truly a historic event.

Anyhow -- That's a couple events I am really looking forward to. Now if Paul Simon would just drop by for a concert, I'd be completely set and could die a complete musical person, heh.

Lots of iPhone posts recently, I am aware. I promise I will get other topics up here. But I need to tell you about my service experience with Apple this week, as it exemplifies why great service is so valuable - not just to the customer, but to the company as well.

As I described recently, I had a mishap with my iPhone where a new holster that was way too tight resulted in a flying iPhone that bounced off my hand, off my knee, to the floor and a subsequent small dent that prevented the power/lock button from working at all. In a nutshell, the phone got damaged after I dropped it (although I maintain it should be a bit more resilient and the holster I bought sucks design-wise).

So, as I said I would the other day, I took the phone and a small dose of hope with me to the Apple store here in the Portland area to show it to them and see what it would take to get it fixed (meaning how many dollars). As I also said that day, my expectations were low in terms of service coverage. Boy, was I ever surprised.

I took the phone to the store, signed up to speak with one of their experts on the in-store concierge system, walked around the mall for about 30 minutes, and then went back to the store. The techs looked at the iPhone, saw the problem, listened to me for about 15 seconds as I described what had happened, and immediately proceeded to arrange to have the situation rectified.

Wow. As I listened to the service tech telling me they didn't have a replacement phone available right then and there (they were out of stock) and that he expected more in the store the next day, I actually got a little confused. "So how will this work?" I asked. "Will I use the loaner and bring it back here when my phone is fixed?"

"Nope," he said. "We stopped the loaner program. We're just going to give you anew phone. I'm sorry I don't have any in stock right now, but we'll call you as soon as we get one in, probably tomorrow. Since your phone is basically working except for this button why don't you take it with you and you can bring it back when the new one comes in, and then we'll just swap out the SIM and everything right here when you come back."

I think I looked shocked. At least based on the look on his face. He smiled.

"Wow," I said. "Thanks!"

"Not a problem, not at all. You need a working iPhone." said the tech.

And less than 24 hours later I received the call, went to the store, and got the replacement in short order, no waiting. They even let me exchange the decidedly crappy holster case that was so problematic for a much better model, which you can see here.

Kudos to Apple for its quick, unflinching, natural and truly customer-centric reflexes. It felt 100% authentic and the focus was on whether I was happy as a customer and if the product was meeting my needs and working properly. I can tell you this: I have already started looking at other Apple products in the store and have visited the online store a few times since this experience, as well. I am much, much more likely to buy Apple sometime in the future as a result - and that means in my personal decisions as well as professional business ones.

There's something to be learned here, for sure.

It's been quite a while since I have posted one of my reasons why it's nice to live in the sticks and to have to drive an hour each way to get to the city, but here's another reason why... I got to watch these at the bottom of the hill on my property off and on for a couple hours this evening. You can click the image to see the larger version.

Over at http://ipxsync.com/ there's information about a new service, listed as currently in beta, that will allow you to get your Exchange information on your iPhone. Appropriately dubbed iPXSync, it's offered SaaS style and they say will be simple to set up and get running.

UPDATED: Someone from iPXSync sends along this link to a FAQ page (nice that they're watching the discussion and participating!), and Kevin over at JKOnTheRun also posted about this, and has posted a follow-up that helps to answer some of the same questions I have.

All security concerns aside (the iPhone has quite literally no IT controls available for it in case you lose it or something), it's an interesting possibility and it'll be fun to see how they deliver this. I'm hoping it's what people are assuming - wireless connectivity to the information on Exchange in the actual installed apps on the iPhone, although without proxying and (therefore) potentially storing highly sensitive information on the service's hosts, that might be really hard to do (and a big red flag for any corporate user with half a brain). So, I hope they have something really smart and secure dreamed up. We shall see. I am also wondering how they'll deal with tasks from Exchange. And that makes me wonder if this will all be browser-based, or if they'll be app-tapping their way in, or what (in which case iPhone OS upgrades become a concern).

Ahh, questions abound. :)

From the web site:

iPXSync provides iPhone users with real-time m

obile access to all of their critical Microsoft Exchange Server information including email, message folders, calenders and tasks.

iPXSync is a zero-installation solution that requires no special software, hardware or configuration changes on the Exchange Server.

iPXSync is offered as Software as a Service (SaaS), which means it is immediately available with no expensive upfront fees, and you can be up and running in just minutes.