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greg hughes - dot net

Security, IT and anything else that matters... to me, that is



Tuesday, March 16, 2004 7:45:27 PM (Pacific Daylight Time, UTC-07:00) ( Tech | Things that Suck )

An Open Letter to Commercial Software Companies
(or, Food for Thought for one yet to be named)

I don’t expect perfection from you. If your software has some issues that make it difficult to implement at a business level, I simply expect you to support the implementation and help me get it done. You best have a damn-good support department – a support staff and managers that respond to emails and phone calls. Not just responding when it’s convenient – I mean responding in a timely manner and following through on any commitments they make. If I have to spend six weeks trying again and again to get your people to help me, you should see the problem without me telling you there's an issue, and without me having to write this letter.

I’m on the edge of firing a software company, one with which I have an established relationship, and only after working very hard to try to be a “reference-able” customer. Sure, the software application has all the promise in the world, but enough glitches to require working through the bumps in the road in order to meet every-day production use requirements. I have been working under the assumption we could get past these hurdles, but what good is that is your people won’t even return email or phone call requests for assistance? I should not have to do any of the work it takes to be a customer that you can use as a reference – That’s your job.

And know this: All the good past experience in the world means nothing when you suddenly drop the ball over and over and repeatedly fail to pick it up, despite the fact that I am standing here pointing at the damn ball. I don’t care how much potential there is in the vendor-customer relationship. If you don’t do your job, you can expect I will not be your customer.

But perhaps most importantly: If you screw up the relationship and don’t make good on it, you’ll have to deal with all the consequences, including the fact that I’ll probably tell people far and wide what a bad experience I had with your company, and how it hurt my business and reputation. Many people from a wide variety of businesses look to me for advice on software and systems, and I tell the truth when asked. So, if it means some bad exposure for your company and product, remember the most important lesson of all – You’ve earned it.


Monday, March 15, 2004 10:44:53 PM (Pacific Daylight Time, UTC-07:00) ( Random Stuff )

Not that I would know personally, since I don't work there, but many friends and colleagues of mine who are Microsoft employees definitely enjoy it there. All I know is, they get together and play ice hockey. In my book, that really says something. ;-)


Monday, March 15, 2004 8:34:08 PM (Pacific Daylight Time, UTC-07:00) ( SharePoint | Tech )

Jim Edelen points to Maxim Karopov's site where Maxim provides a very good description of what SharePoint is and how it's all broken down. At the end of the article there's also a good list of Sharepoint bloggers that have sites with interesting and decent content.

I have not blogged much about this technology in the past few months (in fact the last time I wrote about it was on my old blog), but we are in the end game of a SharePoint deployment and ramp-up at my company. I was involved in speaking at a few of the launch events last year, and we were an early adopter of much of the Office System in this latest version. It's been quite a ride. I'll try to remember to post some experiences here as we continue, but for the developer side of things, I will have to leave that up to Travis and others.

That reminds me - I am looking to hire a developer that knows ASP.net and specifically has some Sharepoint 2003 abilities. If anyone knows someone who happens to be in the Portland, Oregon area (or plans to be) who fits the bill, drop me a line at ghughes-AT-corillian.com (just reformat the email address of course :-)).


Sunday, March 14, 2004 11:45:06 AM (Pacific Daylight Time, UTC-07:00) ( Tech )

This is kinda cool: “Search Google for sites added today, yesterday, within the last seven days, or last 30 days.”

http://www.freshgoo.com/

Sidebar cool thing: If you refresh that page, you'll see a bunch of funny modified Google logos. Kept me busy for a little while!


Sunday, March 14, 2004 11:31:05 AM (Pacific Daylight Time, UTC-07:00) ( Blogging | Tech )

KC Lemson, who works on the Exchange team at Microsoft, asks if there are any IT bloggers out there who are actually blogging about IT. She's soliciting links from anyone who does, or from people who know of good ones, to see if it would be worthwhile to put together a list.

I think that's a great idea. There are tons of blogs by developers and about specific products, etc., but not that many that are about IT operations and management. I hope this takes off, and it's already made me think a bit about some things that I could be blogging that I have thus far ignored.


Friday, March 12, 2004 6:13:01 PM (Pacific Standard Time, UTC-08:00) ( Tech )

From the logs of the original computer geeks, the actual description of the first computer bug. So, that's where the terms “bug” and “debug” come from.

Moth found trapped between points at Relay # 70, Panel F, of the Mark II Aiken Relay Calculator while it was being tested at Harvard University, 9 September 1945. The operators affixed the moth to the computer log, with the entry: "First actual case of bug being found". They put out the word that they had "debugged" the machine, thus introducing the term "debugging a computer program".

In 1988, the log, with the moth still taped by the entry, was in the Naval Surface Warfare Center Computer Museum at Dahlgren, Virginia.


Friday, March 12, 2004 6:05:09 PM (Pacific Standard Time, UTC-08:00) ( Humor | Tech )

“You can start a very long and pointless discussion by wondering about this topic on the net.”

Yeah, no kidding. Nothing says lame quite like “THAT'S NOT HOW YOU PRONOUNCE THAT!”

Gimmee a break...

Read here: http://www.eeng.brad.ac.uk/help/.faq/.unix/.pronun.html


Thursday, March 11, 2004 10:56:32 PM (Pacific Standard Time, UTC-08:00) ( )

I was going to be on an airplane about now, landing in sounthern California, but plans changed and so I won't be flying there for a few more weeks. But that's okay, it means I have a four-day weekend that I can spend getting things done around home. I am rather looking forward to that. Not quite as much fun as visiting a friend in California, but that's okay - It will just be more fun when I do get to head that way.

So this, I think, will be lawn and garden weekend at my place. Last weekend, the neighbors and I went to the home-improvement box store across the river over there in Warshington and got materials to build a whole slew of raised garden beds. So, I have a lot of cedar planks, stakes and other stuff just waiting for me to get my act together and start building. I'll go into town and arrange for a truckload of good garden soil to be brought in (the soil here in the hills is rocky and kind of clayish, so ammending is important). Then I can throw my back out moving soil into the raised bed frames. Woo hoo!

The other thing I need to get done is preparing a temporary pad for my new spa/hot tub to sit on. Not sure when it's going to be delivered, but I made the purchase recently and am looking forward to it - and so is my back, let me tell you. I say “temporary pad” because I am hoping in the future to add a deck to the house and move the spa up onto that. Big dreams, but hey - gotta start somewhere, right?

With the weather as nice as it's supposed to be, I am also thinking a trip to Brown's Camp with the 4-wheeler might be in order. Maybe - if not, plenty more weekends ahead.

Mostly I am just looking forward to doing a lot of whatever I want and not worrying about anything else. The blackberry is set to not receive emails, my desk phone is set to go straight to voice mail rather than ringing my cell phone llike it usually does, and I'm ready to disconnect for a few days. I need it.

 


Tuesday, March 09, 2004 7:02:40 AM (Pacific Standard Time, UTC-08:00) ( Tech )

Wow.

http://www.kartoo.com/

That's cool stuff. Enter a search term/phrase and see the relationships and relative validity of each result. Uses flash, which (for once) is cool (yes, I think flash is entirely over-used).

Bookmarked. Should be fun to watch this grow.


Monday, March 08, 2004 7:11:37 PM (Pacific Standard Time, UTC-08:00) ( )

I'm not all that into public political discussion, unless there's an opportunity to have a meaningful (and preferably civil) two-way conversation, but I am a fan of humor. Well, the political comedy is heating up, and the Internet comedians are posting the latest versions of presidential candidate parodies.

You have to admit, both these sites (here and here) are pretty funny, and the fact of the matter is that people are going to try to find something funny to say this (early) election season, else we'll all go crazy listening to pundits taking themselves entirely too seriously on the same darn topics, over and over again, all day long.

It's going to be an interesting year politically. I find it interesting that on both sides of the fence, no one believes anything the other party's guy has to say. That should tell us something. The only question is, what?

I'll especially be interested to see if Bush takes the gloves off, and when. Kerry has already thrown some bare-knuckle punches, and so far Bush has not stooped to that level. But there will come a point where if he does not take a few swings of his own, he'll be too bloodied to stay in the ring.

Anyone have more humorous sites?

 


Sunday, March 07, 2004 8:33:25 PM (Pacific Standard Time, UTC-08:00) ( )

Gonna be a busy week. I'll be in San Diego visiting a family friend starting on Thursday, and won't be coming back til Monday night. Looking forward to it - he joined the US Navy a while back, and he's stationed on a nuclear powered aircraft carrier (the USS John C. Stennis), so I will get to see what a floating city looks like on the inside. That will be fun. 5,000 crew on one ship - amazing!

I also have lots of planning to get done at work on a pretty big project we are trying to get wrapped up. Need to get that one done before the next ones start. Luckily, the next few won't be quite as monstrous, but one thing is for sure: There's more than enough on the horizon to keep all of us very busy for the foreseeable future. It will be nice to (hopefully) turn some of it down a notch, though. I'm ready for a bit of a break.

On top of that I am working on plans to extend a deck off my porch at home and to get a garden planted. My neighbors and I are going to work on the gardens together, it looks like, which will be fun. Gardens are certainly a lot of work, but that's the kind of work I don't mind doing - the kind that yields results you can actually (literally) get your hands around. the biggest risk is the deer that roam around here, so I am thinking some sort of fence is in order. I thought I might even try the human hair trick, although I have heard mixed reviews about whether it really works, and now I am doubtful. There's always technology to do the trick if need be. Apparently that one also works on Moose. Well, in that case I guess I need me one of those eh? Nothing like electricity to solve a problem. Or you can just spray.

Anyhow, I am looking forward to the trip to California, both because it will be good to see a friend and because I can certainly use the break in my hectic routine, which these days pretty much consists of work and church stuff and then more work. So - it will be nice.

Hmm. That was pretty random.


Friday, March 05, 2004 11:35:57 AM (Pacific Standard Time, UTC-08:00) ( Things that Suck )

Ten years ago, SPAM as we know it was born. Not sure it’s reason to celebrate, but this story is an interesting historic view. Spam ruined Usenet back in the day, and now it’s doing a lot of the same to email.

Happy birthday, you lame, no-good, dirty, rotten scoundrels. And thanks to my friend Mike for pointing this out to me.


Tuesday, March 02, 2004 6:45:07 AM (Pacific Standard Time, UTC-08:00) ( )

Ok, so this is stupid and lame. I can accept that. But it's interesting.

Well, I suppose it should be comforting to know that my site (an thus me in turn?) is more good than evil. The results of this highly-scientific study are:

This site is certified 31% EVIL by the Gematriculator   This site is certified 64% GOOD by the Gematriculator


Tuesday, February 24, 2004 7:45:31 PM (Pacific Standard Time, UTC-08:00) ( Humor | Things that Suck )

Bike? CHECK!!  Video Camera? CHECK!!  Sheer Cliff? CHECK!!  Parachute??? Uhhh...

Oh my my my my my.. It hurts sooo bad just to watch. Can't say I didn't warn you.

Note to self: Make sure parachute's properly rigged before riding off cliff.


Tuesday, February 24, 2004 6:35:29 AM (Pacific Standard Time, UTC-08:00) ( )

I've been wondering exactly what happened to the Mars Spirit rover's computer when it crashed on Mars (the computer that is, not the rover). Now I know. Cool read (especially for geeks), and if you think about how they fixed it - and how far away that thing is... I'd have killed to have seen the pocket protectors flying out of the mister-random-computer-troubleshooter-guy's shirt just as he realized what the problem was and as he flew down the hall to tell his fellow scientists.

Realizing you can fix a radiation-hardened R6000 CPU from Lockheed-Martin Federal Systems with 120 Mbytes of RAM and 256 Mbytes of flash, mounted in a 6U VME chassis, with custom cards that interface to systems on the rover, running Wind River Systems' Vx-Works version 5.3.1 operating system, used with its flash file system extension? And all from 35 million miles away?

Priceless.


  

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