Saturday, July 12, 2008

This morning I signed up for a hosted Exchange Server 2007 account with the 4iphone.net service provided by 4smartphone.net, an early provider of push-iPhone service using the ActiveSync capabilities of Exchange. I'm up and running with my new iPhone on their Exchange server now with my own domain name, and I can tell you already I am just a couple steps away from migrating my email from Google Apps to 4smartphone.net.

To put it simply, Exchange Server 2007 rocks, and so does the new iPhone and its updated software. But when you put them together, you get the ol' 2+2=5 effect. The greater value of each piece of technology is truly realized when used in concert.

Note, too, that hosted Exchange customers get a free copy of Outlook 2007 (for the PC) or Entourage 2008 (for the Mac). There's no need to buy a copy. The client license is part of the hosted Exchange license. That alone is a substantial value.

Setup was fairly straightforward, although some of the configuration instructions were a little vague and complicated to decipher at first (see below). But as of now I'm receiving and able to send email on both my Google apps and Exchange mail servers - with no changes to my DNS settings required. So, it's super-easy to evaluate and try-out the Exchange hosting. Add the 15-day free trial (they'll reimburse if you decide not to keep the service running), and it's a zero-risk evaluation.

Note that when you set up the account at 4smartphone.net, you will initially be logged into their Account Manager, which is where you configure your domain(s) and users/mailboxes. In this interface, the information provided to set up your ActiveSync users is a little vague (specifically, the format of the user name is not intuitive). You can, however, find the complete details of what you need to configure your account when you log into their "Mailbox Manager" web app. In that interface, you'll navigate to Setup > ActiveSync > Instructions and there find exactly what you need.

Delivery with push technology on exchange reminds me of my Blackberry days - within seconds of arriving on the server, email hits the mobile device. Since I got my first iPhone I've always felt a little sluggish when it comes to receiving email. No more: The first time email arrived in Entourage on my Mac and on the iPhone at the same time - practically instantly - I realized what I've been missing.

Combined with the usability and terrific functionality of the 3G network and iPhone 2.0 software and it's just a little too much to describe. It just works, it works well, and it is usable to the point of not having to think about it -- the ultimate test for a usability engineer.

After setting up the email flow and making sure it all works, I used Entourage to copy all my contacts and calendar items to the Exchange server, then enabled syncing of that information from Exchange to the iPhone.

I'll post more after I've had a little more hands-on experience, but so far so great. Highly recommended, and with 4smartphone.net and companies like them, Exchange is available instantly to individuals and small groups or businesses, not just big companies.



Add/Read: Comments [4]
Apple | Tech
Saturday, July 12, 2008 4:15:13 PM (Pacific Standard Time, UTC-08:00)
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More...
Sunday, July 13, 2008 1:42:33 AM (Pacific Standard Time, UTC-08:00)
i am dissapointed with the fact that you cannot manage tasks, and you cannot synch enterprise and individual contacts at once. makes the whole thing a little cumbersome
Monday, July 14, 2008 5:24:12 PM (Pacific Standard Time, UTC-08:00)
Well - I've been on the phone with Apple support (on hold) for over 35 minutes. I finally got a live person that didn't know anything about Exchange. I can't get my iPhone to sync with my Outlook account (work). I put in all the settings and it still won't sync. After speaking with the Apple support(less), they informed me that I would need to contact Microsoft for assistance (Can you believe that!). I bit and had the jerk give me a Microsoft number which I was on hold for over 40 minutes. Once I speak with a live person at Microsoft, they wanted to charge me $79 for the call. Now I've been on hold (called back) for over 40 minutes with Apple to try to figure out how to make my iPhone sync with the Exchange server.
Angelsant
Monday, July 14, 2008 5:39:15 PM (Pacific Standard Time, UTC-08:00)
Update... After 45 minutes, I got Apple tech on the phone and he wanted to direct me to Microsoft too. After explaining to him that I shouldn't have to pay $79 to get a feature to work on my iPhone, he decided that he would assist me. I gave him my home phone to call me on (since I had called from my iPhone --- Called while I was driving home from my son's fball practice). I haven't received a call yet an it's been roughly 10 minutes. I'm going to take my crapPhone back to AT&T and demand for a resolution or for my money back. It would seem that they would have these type of issues resolved before they went live but I guess that's too much like right.
Angelsant
Monday, July 14, 2008 6:48:06 PM (Pacific Standard Time, UTC-08:00)
Hi Angel,

Sorry you're so frustrated. It took me a few tries and some digging to come up with the info I needed to get my Exchange server and iPhone talking to each other. I felt like giving up for a couple minutes there, myself.

If your situation is anything like mine, it could be that the formation of the DOMAIN\username field is throwing you for a loop. I tried DOMAIN\greg, DOMAIN\greg@greghughes.net, DOMAIN\younameit, and in the end the format was something I had to dig through my exchange settings to find: DOMAIN\greg_greghughes.net - Go figure.

Next, I'd suggest you check to make sure your user account is already enabled for ActiveSync on the server. It might not be. Your Exchange admin can help there (as well as being a good person to get that pesky DOMAIN\username info from).

Exchange 2003 is supported, as well as Exchange 2007. On the Exchange 2007 platform admins often set up some nifty auto-discovery info that makes it super-simple to configure things. On Exchange 2003 it's more manual.

A few links for respources that Apple has recently published to help people get up and running are linked below.

This very-brief PDF file is a useful high-level starting point for exchange admins:

http://images.apple.com/iphone/enterprise/docs/iPhone_MS_Exchange.pdf

And the enterprise iPhone config utility better allows admins to create configuration files and set up accounts for iPhones on Exchange. You will find it linked from here:

http://www.apple.com/support/iphone/enterprise/

The enterprise deployment guide is very detailed (and also describes how to use the phone configuration utility):

<a href-"http://support.apple.com/manuals/en_US/Enterprise_Deployment_Guide.pdf">http://support.apple.com/manuals/en_US/Enterprise_Deployment_Guide.pdf</a>

Ultimately your exchange admin will have the real details about what needs to go in each of the fields on your iPhone, and whether your account is already enabled for ActiveSync.

Hope this helps. :)

greg
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