Friday, July 16, 2004

No sooner had AOL and Yahoo announced they were bowing out of the corporate instant messaging game, Microsoft announced that when it releases Live Communication Sever 2005, the product's ability to support other external instant messaging servers will extend to hook up with the AOL (AIM/ICQ) and Yahoo IM networks.

This is great news for business users and IT implementers. Finally instant messaging has real, broad possibilities in the enterprise for multiple forms of communication among a broad and differentiated set of users. Communication outside the firewall will become a real and worthwhile pursuit. The limits that have prevented effective use of instant messaging are slipping away, and in today's collaborative world that's a real plus.

The current version of the Microsoft's business IM server, LCS2003, can already be connected to the MSN public instant messaging network (for an additional service fee). The next version of the platform, dubbed Live Communication Server 2005, is now in beta, and it already supports a technology concept called "federation," which allows different companies (for example partner companies, or service providers and their customers) to securely interconnect their LCS servers across the Internet. LCS uses the SIP protocol (Session Initiation Protocol), which is an established public standard for initiating and conducting communications between nodes on a network.

Okay, but then what?

Of course there will need to be even more to offer in this product down the road, and once can guess at what that might mean. I like to guess because I eat this stuff and have dreams of grandeur about where these products could go and how they could grow. My bet is on better collaboration and meetings. Microsoft's recent meeting-related investments in SharePoint (meeting workspaces) and the relatively limited but growing functionality in the current IM product seem to point that way (IP phone integration, as well as white-boarding and application sharing with clients on the LAN). Recent additions and improvements are terrific, but there is certainly room for improvement on these recent advances.

In the past there was NetMeeting. More recently, Microsoft has invested heavily in building and acquiring new communication technologies, not only on the IM front, but also with its purchase of a company called Placeware, which is the technology platform driving the company's popular LiveMeeting service. Much of the same collaborative functionality you get from LiveMeeting is available in a more rudimentary way in LCS and separately on the public instant messaging networks. But, until the unified IM clients are available, the newer technologies are limited in their reach between organizations.

But services live LiveMeeting and conferencing competitors like WebEx, Genesys and others offer much more robust and powerful capabilities that could - should someone make the bold move - be made available to the corporate IT crowd behind the firewall as a part of a server such as LCS 200x, sometime in the future. It's a logical next step - by that time, more advanced services will undoubtedly be available and locating that functionality in the server behind the corporate firewall will be a logical move. Business would benefit from self-hosting a voice and data conferencing system based on IP voice and collaborative IM technology that federates with other corporate systems privately, as well as with the public networks recently announced.

At least we can hope!



Add/Read: Comments [2]
Tech
Friday, July 16, 2004 9:49:08 PM (Pacific Daylight Time, UTC-07:00)
#  

Saturday, July 17, 2004 8:09:50 AM (Pacific Daylight Time, UTC-07:00)
Well I use Miranda IM for PC which supports AOL, ICQ, and MSN protocols. I think that this is a great solution.
forumvisitor
Saturday, July 17, 2004 9:54:59 AM (Pacific Daylight Time, UTC-07:00)
Yes, there are several "united" IM clients that allow you to use one client program to connect to multiple servers. This is sort of the same thing only completely different: One server, connecting to multiple networks and other servers. It means it's secure, where you have no access to security or lack thereof on the public networks.

It also means the ability to really use the server capabilities however you want, which is where the real power comes in. Unfortunately, it's not all about the client - that's where the focus has been in the past, simply because each company was able to compete with a "better" client. Now, just like many users dropped the big 4 clients and went to a single client that connects to multiple network, those of use who run our own IM servers on private networks are excited about the prospect of being able to talk to each other.

Think of it like this: What if you could use your real MSN IM client (not some other one) and actually chat with others on AIM and YAHOO and others? That's what we're talking about here for business users.
Comments are closed.