Thursday, September 13, 2007

Updated: If you're wondering how this was resolve by Apple in my particular case, you can read about it here.

Ugh, this just had to happen.

I went to an Apple Store up in Bellevue, Washington yesterday before the nerd dinner and picked up a couple things, namely a Jawbone Bluetooth headset (which is awesome, more on that later), a touch-screen glass protector and a leather holster for my iPhone.

Don't buy the leather holster. Long story short, it's too tight, there's no way you can keep a good grip on the phone when you try to pry it out of the holster on your waist, and when it does come out you'll be lucky if it doesn't have some real velocity and inertia behind it. Like I said, you'll be lucky if.

I wasn't that lucky.

As I left the hotel today a text message chimed in and I went to pull the phone from the holster. It was hard to pull on, and when it finally gave way it came out fast, bounced off the palm of my hand, down my leg and to the floor. Actually, it didn't really hit that hard. Nowhere near as hard as every other phone I have ever had.

But the metal case that encloses the iPhone is apparently pretty soft. As in, it bends easily. The "power" button (that one on the upper right top edge) is now stuck and won't operate because even though the fall was broken and slowed, the soft-ish metal bent just enough to tweak the opening where the plastic button sticks though. So, now it's effectively jammed. Argh.

I was near the Apple Store (same one) when this happened and so I went there to see what I will have to do to get it fixed, but the wait for one of their "experts" was like three hours, and I had to dive into Seattle traffic to make the trip back home to Portland. So, I'll cal Apple or take it to the local store in the next day or so.

I'd recommend a couple things based on this experience. Again, don't use the leather holster, it's just a poor design, and one that a friend of mine has has loosened up over the month he has had it, but to the point where it no longer properly holds the phone (it went from tight to too loose, go figure). Also, if you're prone to dropping phones, go straight out and get one of the rubber armored slip-on cases. I sure wish I had chosen that instead of the holster. Hopefully this will help someone avoid a problem and the expense I am sure to be faced with when I get this thing fixed.



Add/Read: Comments [12]
Mobile | Tech | Things that Suck
Thursday, September 13, 2007 8:11:44 PM (Pacific Daylight Time, UTC-07:00)
#  

Referred by:
i dropped my iphone (search.yahoo.com) [Referral]
iphone button is stuck (www.google.com.au) [Referral]
iphone dropped bent (www.google.com) [Referral]
iphone button jammed (www.google.de) [Referral]
iphone jammed power button (www.google.com) [Referral]
http://www.google.com/m/st/gp203/search.html?gl=us [Referral]
iphone broken top button (www.google.com) [Referral]
iphone dropped top button (www.google.com) [Referral]
iphone power button stuck (www.google.co.il) [Referral]
iphone jammed (www.google.co.uk) [Referral]
my switch on my iphone broke (www.google.com) [Referral]
dropped iphone button (www.google.com) [Referral]
iPhone Standby button is stuck (www.google.com) [Referral]
"dropped iphone" (www.google.com) [Referral]
iphones power button not working (www.google.com) [Referral]
power button stuck iPhone (www.google.com) [Referral]
iphone power button stuck (www.google.com) [Referral]
power button on iphone stuck (www.google.com) [Referral]
iphone button stuck (www.google.com) [Referral]
iphone stuck power button (www.google.com) [Referral]
iphone power button broken (www.google.com) [Referral]

More...
Friday, September 14, 2007 10:34:47 AM (Pacific Daylight Time, UTC-07:00)
Odd. Ars Technica did some stress testing, including dropping the iPhone and skimming it along the sidewalk (three times) and it seemed pretty durable. Though they were more interested in how scratch-resistant the screen was, I think.

Sorry your iPhone is broken, though.
Monday, October 15, 2007 11:37:33 AM (Pacific Daylight Time, UTC-07:00)
did you ever get this fixed? i've just experienced the same mishap!
marc
Sunday, November 04, 2007 7:00:22 AM (Pacific Standard Time, UTC-08:00)
I was also wondering if you ever got this fixed? I had the same thing happen this past week.
Just curious on how apple is going to handle it when I go to the store.
Thanks!
Chris
Wednesday, November 07, 2007 8:11:58 AM (Pacific Standard Time, UTC-08:00)
I dropped my phone last night while using the same leather case and the power button got stuck in just as you explained. Wish I had read your article beforehand! please let me know how you went about getting it fixed
blaze
Wednesday, November 07, 2007 8:24:27 AM (Pacific Standard Time, UTC-08:00)
Hi Everyone,

I got my phone fixed (and I will update the text of this post, as well as this comment). Not everyone has had the same luck. I outlined my experiences here (click).

Judging from the communications I've received and the comments here, it looks like there's a common thread and possibly a repeated critical weak point in the case. Might need to point it out to Apple.
Thursday, December 20, 2007 8:28:15 PM (Pacific Standard Time, UTC-08:00)
I also had this incident happen. Seems farely widespread.
Patrick
Thursday, January 24, 2008 6:37:16 AM (Pacific Standard Time, UTC-08:00)
Same thing happened to me! It was not a very big fall and it was the only time I dropped my iPhone and now the power button is stuck. I think this is a design flaw in the iPhone. I've had other phones that have had harder falls and managed to survive.
Anand Dharmaraj
Tuesday, January 29, 2008 6:34:47 PM (Pacific Standard Time, UTC-08:00)
The same thing has happened with my iphone. I went to an apple store and the people there where rude. What do I do now?
Rayna
Tuesday, February 12, 2008 2:43:31 PM (Pacific Standard Time, UTC-08:00)
Same thing happened to me. Contact a local ipod repair place in your area if there is one. I got mine fixed for $30.00.
matt Kurvin
Monday, April 14, 2008 11:11:05 AM (Pacific Daylight Time, UTC-07:00)
I am in Buenos Aire and the same thing happned to me. My iphone worked for a week and today it is not working anymore.
Do you have any suggestions. Does anyone know how they fix it. Maybe ı try to do it by myself.

Please let m know.

Faruk
faruk
Sunday, April 20, 2008 7:13:25 PM (Pacific Daylight Time, UTC-07:00)
Same thing happend to me this weekend in a hotel room.. pulled out Iphone when I got back.. dropped it on carpet none the less and the power button is jammed in.. I'm a salesmen so this phone is my life. Going to apple store tomorrow. Wish me luck!
patrick mckinney
Sunday, April 20, 2008 10:19:21 PM (Pacific Daylight Time, UTC-07:00)
Had same thing happen here.

Hopefully i can find a place that services these things, as it's really f'n annoying.
Rich
Name
E-mail
Home page

Comment (Some html is allowed: a@href@title, b, blockquote@cite, em, i, strike, strong, sub, super, u) where the @ means "attribute." For example, you can use <a href="" title=""> or <blockquote cite="Scott">.  

Live Comment Preview