greg hughes - dot net

Security, IT and anything else that matters... to me, that is

Broadband Phone Service - better than ever with new hardware

Friday, October 07, 2005 11:24:20 AM (Pacific Daylight Time, UTC-07:00) ( Tech )

My broadband phone service, which is purchased through Vonage, is better than ever after they recently sent me a new Linksys terminal adapter to replace the old Motorola one. Turns out that old device was wreaking havoc on call quality and reliability (big time). It even prevented my non-voice traffic from working reliably. But with the new hardware in place, all is well.

In fact, it's so good I actually completely forgot it was VoIP service for a while. I think that's saying something, really. When you can call and download and everything just works, you know someone's done something right.

So, for now you can chalk me up as one happy guy when it comes to my phone service. And that's better than it used to be, for sure.

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Friday, October 07, 2005 1:43:21 PM (Pacific Daylight Time, UTC-07:00)

I've got one of the original Motorola ATA boxes. How did you get them to send you a new one? Did you have to pay? Our call quality has been fine, and for the most part, I agree w/ you that you forget it's VoIP. There have been times (not often) where the internet is down, and like an idiot, I pickup the phone to make a call, and am perplexed for about 3 seconds, and then realize... oh yeah... .duh.

John Batdorf

Friday, October 07, 2005 7:58:16 PM (Pacific Daylight Time, UTC-07:00)

Heheh... I have done that too, John.

They sent me a new one after a long and painful tech support call series. That's the one area where Vongae REALLY SUCKS... :P

See:

http://www.greghughes.net/rant/TechSupportWoesAndWhyProcessEverywhereAintAllItsCrackedUpToBe.aspx

- gh

Greg

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