Wednesday, September 08, 2010

I just got off the phone with Amazon, and they're sending an overnight box with a replacement Kindle 2 for the one I have. I hadn't used it for a few months, and when I recharged it and powered it up the other day, the screen had a whole section that was broken, displaying gray and garbled info.

So, with one quick call to customer support, a very brief set of troubleshooting questions they are sending a replacement. Great service, no wasted time and I'm one happy customer.

A friend's son is about to deploy with his company to Afghanistan, so my plan is to package up the new one when it arrives tomorrow and send it to them so he can take it with him when they go. I use the Kindle app on my iPad these days, so it will be cool to know that someone will be making good use of the one I'm not using.

Anyone else had Kindle display failures? Is this common at all?



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Wednesday, September 08, 2010 4:49:25 PM (Pacific Standard Time, UTC-08:00)
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Wednesday, September 08, 2010 7:27:16 PM (Pacific Standard Time, UTC-08:00)
I had the same thing happen to my Kindle 2 - only part of the screen would refresh, and the rest was stuck. And I had the same exact experience with Amazon support. 5 minutes on the phone and had a new one sent to me overnight. I love their customer service!
Wednesday, September 08, 2010 8:20:26 PM (Pacific Standard Time, UTC-08:00)
I've never had an issue with my Kindle 2, but a friend of mine had his screen go all black like yours. The worst part about this was that it happened to him while we were traveling in India together. At the time, it was funny because he had to borrow our books and magazines :)
Friday, December 17, 2010 3:14:41 PM (Pacific Standard Time, UTC-08:00)
I am going to buy one. I hope no problem with it.
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